Logistics Dispatch Supervisor: Lead Real-Time Ops

Aston Carter; Plymouth (MI); On-site; USD 65,000 - 75,000; Full time

Job summary

Aston Carter is seeking a Logistics Dispatch Supervisor to lead the Overwatch team in Plymouth, MI. This on-site role requires coordinating transportation, monitoring shipments, and guiding a team through day-to-day questions and escalations.

You will coach staff, review performance, and ensure accurate order statuses in the TMS. The position offers growth within a supportive, onsite work environment.

Qualifications

• 1–2+ years of experience in logistics, dispatch, customer service, or a team-lead capacity.
• Hands-on logistics, dispatch, transportation, or similar operations experience.
• Leadership or team-lead capabilities.
• Experience handling escalations and resolving operational problems.
• Excellent communication and customer service skills.
• Strong attention to detail and organization.
• Comfortable working in a fast-moving environment with competing priorities.

Responsibilities

• Serve as the first point of contact for day-to-day questions, order issues, and escalations.
• Conduct regular 1:1s with team members for coaching, goal setting, removing blockers, and professional development.
• Review individual scorecards and development goals.
• Coach employees on processes, systems, and stakeholder communication.
• Provide real-time feedback and establish consistent performance expectations.
• Help create a positive, supportive team culture.
• Monitor open orders throughout the day to ensure accurate pickup and delivery against customer performance standards.
• Prioritize and reassign workloads to maintain coverage and status quality.
• Ensure active order statuses are accurate and current in the TMS before the end of each shift.
• Identify and flag at-risk deliveries as soon as issues become known.
• Personally manage complex or high-touch exceptions that the team cannot resolve.
• Keep units moving and reduce dwell to help protect revenue.
• Identify workflow/process improvements and recurring operational issues.
• Hold the team accountable for proactive status updates and exception communication.
• Partner with operations, account managers, site teams, OEM contacts, and carriers.
• Serve as an escalation point for professional car haulers and carriers.
• Maintain professional, courteous communication, including during difficult situations.

Skills

Logistics

Team leadership

Escalations handling

Communication

Attention to detail

Fast-paced environment

Tools

Excel

Word

Outlook

TMS

Job description

Aston Carter is seeking a Logistics Dispatch Supervisor to lead the Overwatch team in Plymouth, MI. This on-site role requires coordinating transportation, monitoring shipments, and guiding a team through day-to-day questions and escalations.

You will coach staff, review performance, and ensure accurate order statuses in the TMS. The position offers growth within a supportive, onsite work environment.