Logistics Dispatch & Customer Support (2nd Shift)

supply-chain; Olive Branch (MS); On-site; USD 25,000 - 34,000; Full time

Job summary

DHL Supply Chain is hiring a Second Shift Customer Service Representative in Olive Branch, MS. The role focuses on supply chain and logistics support, including data entry, order processing, and coordinating with trucking partners to schedule pickups.

The ideal candidate has experience with TMS/WMS systems, strong written and oral communication, and proficiency in Microsoft Office. Shift is 2:00pm–10:00pm, Monday–Friday, with overtime as needed.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems by clarifying the complaint, determining the cause, and expediting corrections.
• Maintain customer records and update account information.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Dispatch/TMS experience

WMS experience

MS Office

Communication skills

Education

High School Diploma or Equivalent

Tools

TMS

WMS (JDA/Blue Yonder/SAP)

View software

Excel

Outlook

Word

JDA

Blue Yonder

Red Prairie

SAP

Job description

DHL Supply Chain is hiring a Second Shift Customer Service Representative in Olive Branch, MS. The role focuses on supply chain and logistics support, including data entry, order processing, and coordinating with trucking partners to schedule pickups.

The ideal candidate has experience with TMS/WMS systems, strong written and oral communication, and proficiency in Microsoft Office. Shift is 2:00pm–10:00pm, Monday–Friday, with overtime as needed.