Logistics & Dispatch Coordinator – Customer-Focused

Ashley Furniture Industries; Advance (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, Vision

Paid Time Off

Generous Employee Discount on home…

Professional Development Opportunities

Tuition Assistance

Ashley Wellness Centers

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries is seeking a Transportation Operations Coordinator to serve as the primary contact for drivers and customers, ensuring shipments move smoothly and issues are resolved quickly.

You will support scheduling, updates, and on-time pickup/delivery while building strong relationships with customers and carrier partners. This role offers growth in transportation and logistics within Ashley's team.

Qualifications

• 1–2 years of experience in customer service, transportation, logistics, dispatch, or related roles.
• Passion for helping customers and resolving issues with a positive, solutions-oriented approach.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Comfortable using Microsoft Office and business systems.

Responsibilities

• Serve as a primary contact for drivers and customers, responding to questions, concerns, and service requests in a professional and timely manner.
• Build positive relationships with customers and carrier partners while delivering a high level of service.
• Monitor shipment activity and provide updates to customers, drivers, and internal stakeholders.
• Assist with scheduling, appointment coordination, and daily transportation activities to support on-time pickup and delivery performance.
• Investigate and resolve shipment, delivery, and driver-related issues with urgency and professionalism.
• Maintain regular communication with drivers, customers, and internal business partners regarding shipment status and operational changes.
• Enter and update shipment information, customer interactions, and operational details within company systems.
• Identify opportunities to improve customer experience and operational efficiency.
• Contribute to a team-focused environment that values collaboration, accountability, and service excellence.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem solving

Attention to detail

Professionalism

Tools

Microsoft Office

Business systems

Job description

Ashley Furniture Industries is seeking a Transportation Operations Coordinator to serve as the primary contact for drivers and customers, ensuring shipments move smoothly and issues are resolved quickly.

You will support scheduling, updates, and on-time pickup/delivery while building strong relationships with customers and carrier partners. This role offers growth in transportation and logistics within Ashley's team.