Operation Coordinator

Torrey Holistics; Town of Arcadia (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Dental plan

Vision plan

Paid time off

Employee discount

Professional development

Tuition assistance

401(k) with match

Life insurance

Job summary

Ashley Furniture Industries is seeking an Operations Coordinator – Transportation to oversee logistics and ensure timely deliveries from the distribution center to customers and retail locations.

You will monitor performance, collaborate with inventory, warehouse, and customer service, and manage transportation documentation while optimizing routes and reducing costs. A strong background in logistics and proficiency with ERP/TMS systems are essential.

Qualifications

• High school diploma or GED required.
• Experience in customer service, logistics, supply chain, or transportation coordination.
• Strong organizational skills with attention to detail and deadlines.
• Proficiency with logistics software, ERP systems, or TMS and Microsoft Office suite.

Responsibilities

• Coordinate Transportation Logistics to ensure timely deliveries from distribution centers to customers and retail locations.
• Track delivery performance and resolve issues to maintain on-time arrivals and product integrity.
• Collaborate with inventory management, warehouse operations, and customer service for seamless order fulfillment.
• Handle transportation documentation, compliance, and safety protocols.

Skills

Customer service

Logistics coordination

Communication

Problem solving

Attention to detail

Multitasking

Education

High school diploma or GED

Associate's degree preferred

Tools

SAP

Manhattan Associates

ERP systems

TMS

Microsoft Excel

Job description

Build Your Career with Ashley Furniture - Where Innovation Meets ComfortWho We Are:At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.Summary:The Operations Coordinator – Transportation plays a crucial role in overseeing transportation operations, ensuring timely deliveries, and optimizing efficiency between the distribution center and transportation partners. This position coordinates transportation logistics, monitors delivery performance, and collaborates across departments to ensure seamless order fulfillment. The Operations Coordinator serves as a key liaison between internal teams and external transportation providers, managing documentation, optimizing routes, and troubleshooting issues to minimize disruptions and enhance operational efficiency.Responsibilities:Coordinate Transportation Logistics: Manage and schedule transportation activities to ensure timely and accurate deliveries from the distribution center to customers and retail locationsTrack Performance: Monitor delivery schedules, track transportation performance metrics, and resolve any issues to ensure goods arrive on time and in good conditionCollaborate Across Departments: Work closely with internal teams, including inventory management, warehouse operations, and customer service, to ensure seamless coordination and timely order fulfillmentManage Documentation: Handle transportation-related paperwork and ensure compliance with all regulations, including shipping documents, bills of lading, proof of delivery, and safety protocolsOptimize Routing: Work with drivers and third-party transportation providers to optimize delivery routes, improve efficiency, and reduce transportation costsTroubleshoot Transportation Issues: Resolve transportation or scheduling issues quickly and effectively to minimize disruptions to delivery operations and customer satisfactionSuggest Process Improvements: Identify opportunities for process improvements in transportation coordination and suggest changes to enhance efficiency, reduce costs, and improve service levelsCarrier Communication: Maintain regular communication with carriers, drivers, and logistics partners to ensure alignment on schedules, performance expectations, and service standardsSystem Management: Utilize Transportation Management Systems (TMS), ERP systems, and logistics software to track shipments, manage schedules, and generate reportsPerformance Reporting: Generate and analyze reports on transportation metrics including on-time delivery rates, carrier performance, and cost per shipmentSafety Compliance: Ensure all transportation activities comply with DOT regulations, safety standards, and company policiesQualifications:High school diploma or GED equivalent requiredExperience in customer service, logistics, supply chain management, or transportation coordination, including managing orders, transportation, and inventoryStrong organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines with exceptional attention to detailExcellent oral and written communication skills, with the ability to communicate effectively with both internal teams and external transportation partnersProven problem-solving ability and capacity to troubleshoot issues and make quick, informed decisions to keep transportation and deliveries on trackProficiency in using logistics software, ERP systems, or TMS (Transportation Management Systems), with the ability to quickly learn new tools as neededProficient in Microsoft Office Suite (Excel, Word, Outlook)Ability to work independently in a fast-paced environment with minimal supervisionStrong customer service orientation with focus on meeting delivery commitmentsAvailability to work Saturday and Sunday, 6:00 AM - 3:00 PMAdditional Qualifications, Preferred:Associate's degree in Logistics, Supply Chain Management, Business Administration, or related field2+ years of experience in transportation coordination or logistics operationsExperience with SAP, Manhattan, or similar enterprise systemsKnowledge of DOT regulations and transportation compliance requirementsFamiliarity with freight management, load planning, and carrier selection processesExperience in furniture, retail, or manufacturing distribution environmentsUnderstanding of warehouse operations and inventory management principlesLean or Six Sigma exposure with focus on process improvementWork Environment:This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require occasional visits to warehouse or distribution center areas where moderate to high noise levels, temperature variations, and material handling equipment are in operation.Location:Arcadia, WISchedule:6:00 AM - 3:00 PMRemote:No - This position is on-sitePay:Competitive compensation based on experienceBenefits We Offer:Health, Dental, Vision, Employee Assistance ProgramPaid Time Off; increases with years of servicePaid Vacation, Holidays, and Your Birthday offGenerous Employee Discount on home furnishingsProfessional Development OpportunitiesTuition AssistanceAshley Wellness Centers (location specific) and Medical TourismTelehealth401(k) and Profit SharingLife InsuranceOur Core Values:Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:Corporate Social ResponsibilityView Our Corporate BrochureWe are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.