Logistics Customer Support Specialist II

AIT Worldwide Logistics, Inc.; Palatine (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Tuition reimbursement

Job summary

AIT Worldwide Logistics, Inc. is seeking a Customer Service Representative II to resolve delivery issues, answer questions, and coordinate with other departments.

The role focuses on building new relationships, managing existing accounts, and translating needs into solutions that drive results. The candidate will use TMS to trace loads, respond to emails, and work with sales or account management to enhance service.

Qualifications

• High School or GED equivalent required.
• 3-5 years experience in customer service or related roles required.
• 3-5 years experience working in Freight Forwarding, logistics, 3PL, Transportation Brokerage or Trucking company preferred.

Responsibilities

• Follow established procedures on setting up routes and transit times / appointment scheduling for AIT's services.
• Answer incoming calls and make outbound calls ensuring outstanding customer service.

Skills

AS400

Transportation Management Software (TＭ

Microsoft Office Suite

Education

High School or GED equivalent

Job description

AIT Worldwide Logistics, Inc. is seeking a Customer Service Representative II to resolve delivery issues, answer questions, and coordinate with other departments.

The role focuses on building new relationships, managing existing accounts, and translating needs into solutions that drive results. The candidate will use TMS to trace loads, respond to emails, and work with sales or account management to enhance service.