Logistics Customer Support Specialist: Growth & Impact

20 Saia Motor Freight Line LLC; Portland (OR); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Great benefits

Career growth opportunities

Equal opportunity employer

Job summary

Saia is seeking a customer service professional in Portland, OR to deliver escalated support and coordinate with terminal operations to resolve disputes and scheduling conflicts. You will maintain accurate communication with customers and internal teams to drive operational excellence.

The role requires handling inbound calls, inquiries, and documentation, with a focus on timely issue resolution and data accuracy. Competitive pay and benefits accompany the position.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
• Identifies recurring service issues and recommends improvements to enhance the customer experience.

Skills

Customer service

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Saia is seeking a customer service professional in Portland, OR to deliver escalated support and coordinate with terminal operations to resolve disputes and scheduling conflicts. You will maintain accurate communication with customers and internal teams to drive operational excellence.

The role requires handling inbound calls, inquiries, and documentation, with a focus on timely issue resolution and data accuracy. Competitive pay and benefits accompany the position.