Logistics Customer Support Specialist – Flexible Hours

Remote Jobs; Allison Park (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

On-demand pay

Healthcare benefits

Paid time off

Safety-conscious workplace

Job summary

GEODIS in Allison Park seeks a motivated customer service professional to handle orders, billing questions, and service changes, coordinating with warehouse and transportation teams to ensure timely deliveries.

Ideal candidates have 6+ months related experience, familiarity with AS400 and warehouse systems, and proficiency in Outlook, Word and Excel; strong communication and problem-solving skills are essential.

Qualifications

• 6+ months related experience or training.
• Experience with AS400 operating systems and warehouse management systems preferred.
• PC literate with experience with Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from groups of managers, customers, and co-workers.

Responsibilities

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts billing or service complaints, referring issues to designated departments for investigation.
• Processes and inputs customer orders and receipts; runs stock reports for product availability.
• Generates paperwork for customer work orders and posts inventory records.
• Coordinates special, last-minute shipping requests with transportation departments.
• Traces orders and notifies customers of shipping and tracing information.
• Ensures proper invoicing by verifying invoices.
• Maintains relationships by responding to inquiries and complaints in a courteous manner.
• Reports customer feedback to management, including signs of dissatisfaction.
• Acts as liaison between warehouse and customer regarding invoicing and credit changes.
• Maintains customer files and performs clerical duties including answering phones and greeting visitors.
• Maintains procedure book detailing processing requirements for accounts.

Skills

AS400 experience

MS Office proficiency (Outlook, Word,

Tools

AS400

Warehouse management systems

Job description

GEODIS in Allison Park seeks a motivated customer service professional to handle orders, billing questions, and service changes, coordinating with warehouse and transportation teams to ensure timely deliveries.

Ideal candidates have 6+ months related experience, familiarity with AS400 and warehouse systems, and proficiency in Outlook, Word and Excel; strong communication and problem-solving skills are essential.