Logistics Customer Support Associate

SEKO Logistics; Medley (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Holidays and PTO

401k plan

Job summary

SEKO Logistics is hiring for a Customer Service / Operations Support role in Medley, FL. The position focuses on handling customer requests, data entry, and coordinating with operations to resolve issues, with strong emphasis on accuracy and timely communication.

You will manage shipping documentation, billing assistance, and vendor data while maintaining high service levels and strict attention to detail in a fast-paced environment.

Qualifications

• High School Diploma or GED required; prior experience in customer service, warehousing, shipping and receiving a plus.
• Must be able to read, write and speak English fluently.
• Bi-lingual is a plus, but not required.
• Proficiency with Warehouse Management Systems (WMS) and Microsoft Office.
• Accurate typing and data entry; ability to generate routine reports.

Responsibilities

• Address day-to-day customer needs and requests.
• Maintain professional phone and email communication.
• Attention to detail and ability to multitask on several projects.
• Collaborate with operations to resolve customer service issues.
• Assist with customer billing issues and ensure vendor records are complete.
• Prepare shipping documents (labels, compliance labels, BOLs).
• Resolve product or service problems and follow up for resolution.
• Contribute to team efforts and participate in cross-training as needed.

Skills

WMS usage

Microsoft Office

Typing and data entry

English fluency

Communication skills

Team coordination

Education

High School Diploma or GED

Bi-lilingual is a plus

Tools

Warehouse Management System (WMS)

Microsoft Office

Job description

SEKO Logistics is hiring for a Customer Service / Operations Support role in Medley, FL. The position focuses on handling customer requests, data entry, and coordinating with operations to resolve issues, with strong emphasis on accuracy and timely communication.

You will manage shipping documentation, billing assistance, and vendor data while maintaining high service levels and strict attention to detail in a fast-paced environment.