Logistics Customer Success Specialist

Expeditors; Hawthorne (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Development

Job summary

Expeditors in Hawthorne, CA is seeking a Domestic Logistics Customer Service Agent to ensure the proper and timely movement of freight while delivering exceptional customer service within the Transcon department.

The role requires a High School Diploma or equivalent, legal authority to work in the U.S., and the ability to commute to Hawthorne. It offers a Monday–Friday schedule, a strong benefits package, and opportunities for growth within a Fortune 500 global logistics provider.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Ensure smooth and timely freight process flow.
• Accurate data entry into operating system.
• Track and trace Transcon files as required.
• Dispatch shipments and communicate with customers.
• Maintain relationships with service providers.
• Ensure compliance with OPS and external regulations.
• Meet KPI standards as per procedures.

Skills

Customer service

Communication

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Excel

PowerPoint

Word

Job description

Expeditors in Hawthorne, CA is seeking a Domestic Logistics Customer Service Agent to ensure the proper and timely movement of freight while delivering exceptional customer service within the Transcon department.

The role requires a High School Diploma or equivalent, legal authority to work in the U.S., and the ability to commute to Hawthorne. It offers a Monday–Friday schedule, a strong benefits package, and opportunities for growth within a Fortune 500 global logistics provider.