Domestic Logistics Customer Service & Dispatch Specialist

Expeditors International; Hawthorne (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Vacation & Holidays

Health insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

Expeditors International invites applications for a Domestic Logistics Customer Service Agent in Hawthorne, CA. This full-time role supports the Transcon department, ensuring the timely movement of freight and accurate information flow while delivering exceptional customer service.

You will perform data entry, tracking, dispatching shipments, and coordinating with service providers. The company offers competitive hourly compensation and opportunities for growth within a global logistics leader.

Qualifications

• High School Degree or equivalent required.
• Must pass a background check.
• Must be legally authorized to work in the United States.
• Must not require future sponsorship for employment visa.
• Fluent in English, both written and verbal.
• Must have the ability to work overtime in support of the department’s needs.
• Must be able to commute to the city of Hawthorne, CA.
• Comfortable with numbers and basic mathematical skills.
• Comfortable working in a professional business environment.

Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Transcon files as required
• Use Workflows on daily basis
• Ensure timely dispatch of shipments and communication to customers.
• Interact with our customers in arranging their domestic shipments, meeting customer service standards
• Contribute to maintain strong relationships with service providers
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures

Skills

Customer service

Communication

Time management

Attention to detail

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Expeditors International invites applications for a Domestic Logistics Customer Service Agent in Hawthorne, CA. This full-time role supports the Transcon department, ensuring the timely movement of freight and accurate information flow while delivering exceptional customer service.

You will perform data entry, tracking, dispatching shipments, and coordinating with service providers. The company offers competitive hourly compensation and opportunities for growth within a global logistics leader.