Logistics Customer Success Coordinator

Pasha Group; Reno (NV); On-site; USD 28,000 - 29,000; Full time

Job summary

The Pasha Group is seeking a Customer Service Coordinator in Reno, NV to drive customer satisfaction by managing requests, resolving issues quickly, and proactively communicating about transportation and logistics for company services.

The role requires accurate order fulfillment, timely responses, and collaboration with Sales to ensure customer needs are understood and addressed. Strong data entry and MS Office skills are essential in a corporate office setting.

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework preferred.
• 2+ years in customer service with import/export or logistics exposure.

Responsibilities

• Answer incoming customer calls and take appropriate action.
• Coordinate dispatch activities for moves and driver instructions.
• Communicate via email to ensure timely responses and escalate issues.
• Maintain accurate records in the proprietary database.
• Perform routine data entry and update shipment information in tracking systems.
• Collaborate with Sales to ensure customer needs are understood and addressed.
• Provide input on process improvement and maintain KPIs.

Skills

Excel

Word

Outlook

Typing 35 WPM

Ten key by touch

Verbal communication

Written communication

Teamwork

Confidentiality

Customer service

Data entry accuracy

Education

High school diploma or equivalent (HSED)

Associate degree or related college coursework preferred

Tools

Microsoft Office Suite

Job description

The Pasha Group is seeking a Customer Service Coordinator in Reno, NV to drive customer satisfaction by managing requests, resolving issues quickly, and proactively communicating about transportation and logistics for company services.

The role requires accurate order fulfillment, timely responses, and collaboration with Sales to ensure customer needs are understood and addressed. Strong data entry and MS Office skills are essential in a corporate office setting.