Logistics Customer Service Specialist — Fast-Paced Center

Old Dominion Freight Line, Inc.; Hagerstown (MD); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Short/Long Term Disability

401k Retirement plan

Job summary

Old Dominion Freight Line, Inc. is seeking a Customer Service Representative to join our OD family culture in Maryland. You will provide exceptional service in a fast-paced service center, handling calls and emails, quotes, bids, and shipment statuses.

The role emphasizes accuracy, strong communication, and multi-tasking as part of our family-driven approach to reliable LTL freight. OD offers benefits and growth opportunities within a nationwide network.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of customer service experience, preferably in the transportation industry.
• Strong attention to detail and communication skills.
• Proficiency with Microsoft Office; AS400 experience preferred.
• Ability to manage multiple requests in a fast-paced environment.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner.
• Provide rate quotes, sales bids, status of shipments, and help customers with Bills of Lading and labeling freight.
• Respond to customer issues and questions in a timely manner.
• Support internal and external customers with OD Service 2.0.
• Assist with general office duties as needed (mailing, filing, copying).
• Scan documents into the computer system.

Skills

Customer service

Attention to detail

Communication

Microsoft Office

Education

High School diploma

Tools

AS400

Job description

Old Dominion Freight Line, Inc. is seeking a Customer Service Representative to join our OD family culture in Maryland. You will provide exceptional service in a fast-paced service center, handling calls and emails, quotes, bids, and shipment statuses.

The role emphasizes accuracy, strong communication, and multi-tasking as part of our family-driven approach to reliable LTL freight. OD offers benefits and growth opportunities within a nationwide network.