Freight Customer Service Specialist

Old Dominion Freight Line, Inc.; Tolleson (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Great Health Benefits

401k with company match

Tuition Reimbursement

Job summary

Old Dominion Freight Line, Inc. is seeking a Customer Service Representative to join the OD Family Culture.

This role delivers exceptional service in a fast-paced service center, handling rates, bids, shipment statuses, and Bill of Lading processing while supporting other OD teams. The position requires high school diploma or equivalent, 1 year in customer service (preferably transportation), strong communication skills, and proficiency with Microsoft Office; AS400 experience is preferred.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner
• Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
• Respond to customer issues and questions in a timely manner
• Provide Service 2.OD to internal and external customers
• As needed, may assist with general office duties such as mailing, filing and copying
• Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system

Job description

Old Dominion Freight Line, Inc. is seeking a Customer Service Representative to join the OD Family Culture.

This role delivers exceptional service in a fast-paced service center, handling rates, bids, shipment statuses, and Bill of Lading processing while supporting other OD teams. The position requires high school diploma or equivalent, 1 year in customer service (preferably transportation), strong communication skills, and proficiency with Microsoft Office; AS400 experience is preferred.