Customer Service & Billing Associate – Day Shift (Full-Time)

XPO Logistics, Inc.; LaSalle (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Full health insurance

Life and disability insurance

PTO 13 days next year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in La Salle, IL is hiring a Customer Service Representative (Full-Time) for the Day Shift. The role supports customers, bills shipments, and resolves documentation issues on a fast-paced dock environment.

Responsibilities include handling inquiries, quotes, tariffs and billing while performing general clerical tasks. The position offers benefits starting day one and a structured pay progression.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key skills

Microsoft Office

Job description

XPO Logistics, Inc. in La Salle, IL is hiring a Customer Service Representative (Full-Time) for the Day Shift. The role supports customers, bills shipments, and resolves documentation issues on a fast-paced dock environment.

Responsibilities include handling inquiries, quotes, tariffs and billing while performing general clerical tasks. The position offers benefits starting day one and a structured pay progression.