Logistics Customer Service Specialist - 1st Shift

Vertical Cold Storage Llc; Richardson (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Vertical Cold Storage Llc is seeking a 1st shift Customer Service Representative in Richardson, TX. The role supports customer satisfaction by processing orders, answering inquiries, and ensuring accurate billing and timely information flow.

Requirements include a high school diploma, 2–3 years in customer service or warehouse office settings, and strong English communication. Prior warehouse experience is a plus. This full-time position includes benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• 2-3 years customer service or warehouse office experience.
• Prior warehouse/distribution experience preferred.
• Problem solving abilities.
• Excellent communication skills with ability to read and write English.

Responsibilities

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to inquiries, processing orders and handling complaints promptly and effectively.
• Check drivers in/out and assign door in coordination with dock operation.
• Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
• Finalize receipts to confirm counts match or discrepancy are verified and documented.
• Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and communicated to warehouse staff.
• Ensure product is allocated to orders per customer instructions and shipped from WMS system.
• Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on tariff rates and negotiated rates.
• Resolve problems by clarifying issues and following up to ensure resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per procedures.
• Operate multiple phone lines ensuring expedient and courteous response.
• Maintain inter- and intra-departmental workflow with cooperation.
• Maintain a safe working environment by following safety rules.
• Support assigned duties of management to assist in the business of the facility.

Skills

Communication skills

Problem solving

Read/write English

Education

High school diploma

Job description

Vertical Cold Storage Llc is seeking a 1st shift Customer Service Representative in Richardson, TX. The role supports customer satisfaction by processing orders, answering inquiries, and ensuring accurate billing and timely information flow.

Requirements include a high school diploma, 2–3 years in customer service or warehouse office settings, and strong English communication. Prior warehouse experience is a plus. This full-time position includes benefits and opportunities for growth.