Inside Sales Specialist

GRAMMER Americas; Plymouth (MI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

GRAMMER Americas is seeking an Inside Sales Specialist in Plymouth, MI to support customer account activities, sales coordination, and order management. The ideal candidate should be detail-oriented and able to manage multiple priorities while fostering strong relationships with customers and internal teams.

This role follows a hybrid work schedule, with at least three days onsite at the Plymouth office. Candidates should have a Bachelor’s degree and 3+ years of experience in sales support or similar roles.

Qualifications

• 3+ years of professional experience in inside sales or customer-facing roles.
• Ability to manage multiple priorities and tasks effectively.
• Basic understanding of commercial terms and conditions.

Responsibilities

• Support Key Account Managers with customer acquisition and ongoing account support.
• Independently process customer orders and related documentation.
• Coordinate orders and activities with cross-functional teams.

Skills

Detail-oriented

Customer-focused

Strong written and verbal communication

Proficiency in Microsoft Excel

Strong relationship-building

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP

Job description

GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off‑road vehicles, trucks, buses, and trains.

As a global partner to the vehicle manufacturing industry we are represented around the world by our two divisions, Automotive and Commercial Vehicles. Our employees are constantly engaged in developing and producing innovative, flexible solutions to meet challenges in today’s competitive global market. GRAMMER can be found on four continents with more than 50 production, distribution and logistics sites in 20 countries.

GRAMMER is a leading North American full‑service automotive supplier of highly engineered thermoplastic components and assemblies for interiors and air and fluid management systems.

Culture:

Here at GRAMMER, we foster a culture that embraces our Grammer CODE: Collaborate in an inclusive environment, Openness in communication and ideas, Drive for results with energy and Empower yourself and others by taking ownership of decisions and actions.

GRAMMER is seeking an Inside Sales Specialist to join our team in Plymouth, MI. This role supports customer account activities, sales coordination, order management, reporting, and cross‑functional communication in close partnership with Key Account Managers and internal teams.

The ideal candidate is detail‑oriented, customer‑focused, and able to manage multiple priorities while building strong working relationships with customers and internal partners. This position requires someone who communicates in a professional, tactful, and open manner and takes ownership of tasks, actions, and behaviors.

This position follows a hybrid work schedule, with a minimum expectation of three days per week onsite at the Plymouth, MI office.

What You’ll Do

Customer and Sales Support

• Support Key Account Managers with customer acquisition, customer demands, ongoing account support, and regional or global acquisition projects.
• Independently manage customer requests, orders, and national and international correspondence.
• Receive and coordinate customer requests of a technical or commercial nature for further processing.
• Create, prepare, and track customer offers in accordance with direction from Key Account Managers and management.
• Support customer‑specific documentation, including new customer setup in SAP.
• Gather, compile, and maintain information related to competitors and market activity.
• Support Sales departments at subsidiaries, as needed.
• Assist in the preparation of customer events and participate in trade fairs, presentations, or related sales activities.
• Support daily activities in customer web portals.

Order, Delivery, and Account Coordination

• Independently process customer orders during the development process, including related documentation such as delivery notes and invoices.
• Coordinate orders and related activities with cross‑functional teams.
• Clarify sampling and delivery dates with customers.
• Monitor sales processing activities and assist in resolving deviations or issues in coordination with the appropriate functional departments.
• Support spare parts management, including spare parts supervision, management, and assortment clearing.

SAP, Pricing, and Data Management

• Create and maintain GRAMMER part numbers in SAP, including circular data.
• Maintain SAP master data based on customer data, material data, and contractual terms.
• Review and maintain pricing in SAP in accordance with GRAMMER processes.
• Support customer onboarding and account setup activities within SAP and related systems.

Reporting, Planning, and Analysis

• Record planning information, including APO monthly rolling planning, according to specifications from Key Account Managers and management.
• Support Global and Key Account Managers with budget activities.
• Create and update standard reports related to opportunities, risks, accruals, and related business activity.
• Participate in target and performance comparisons, including CM2, sales, and cost analysis.
• Create forecasts, analyze deviations, and support follow‑up activities.

Cross-Functional and Commercial Support

• Support Key Account Managers with Engineering Change Management activities.
• Participate in claim negotiations related to customer demands and contractual terms, in coordination with Key Account Managers and management.
• Communicate effectively with internal and external partners to support timely, accurate, and customer‑focused outcomes.

What We Need From You

• Bachelor’s degree in Business Administration or related field, or equivalent combination of education and experience.
• 3+ years of professional experience in inside sales, sales support, customer service, account coordination, or a similar customer‑facing business role.
• Strong written and verbal business communication skills.
• Proficiency in Microsoft Excel.
• Basic understanding of commercial terms and conditions.
• Ability to manage multiple priorities, follow through on tasks, and work effectively in a collaborative environment.
• Commitment to GRAMMER’s values of Collaboration, Openness, Drive, and Execution.

Qualifications and Attributes That Can Set You Apart

• Experience using SAP.
• Experience in a manufacturing environment.
• Experience using OEM or Tier customer web portals.
• Understanding of accounts receivable processes.
• Demonstrated business partnering skills.
• Product marketing experience.
• Agile learner.
• Self‑initiative.
• Strong attention to detail and commitment to accuracy.
• Strong analytical and problem‑solving skills.