MP&L Customer Service Representative

Csod; Delphos, Northern (OH, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Grammer is seeking an MP&L Customer Service Representative in Delphos to manage SAP-based order entries, monitoring EDI and ensuring accurate data flow from customers to production planning. You will support production priorities and coordinate shipments to meet delivery expectations.

The role emphasizes proactive communication with customers, timely responses, and collaboration with planners to ensure on-time deliveries and smooth operations.

Qualifications

• 3 years of related experience.
• Excellent organization abilities.
• SAP knowledge.
• ISO9000 knowledge.
• Detail oriented and accurate.
• Flexible and adaptable.
• Ability to read and interpret documents such as procedure manuals.

Responsibilities

• Enter POs and schedules into SAP and monitor EDI.
• Analyze customer releases and data transfers to planners.
• Monitor orders through the order-to-ship process and escalate issues.
• Create and maintain shipping documents and labels.
• Respond to customer emails within 24 hours.
• Coordinate shipments with freight forwarders and warehouse staff.
• Perform inventory cycle counts and assist with discrepancies.

Skills

Attention to detail

Excellent organization

Flexibility

Reading/interpretation of manuals

ISO9000 knowledge

SAP knowledge

Tools

SAP

Job description

We're looking for Visionaries, enablers and innovation drivers.

Breaking new ground. Realizing innovative ideas. Helping to shape the future of mobility. At GRAMMER, you can make a big difference - for yourself as well. As a global partner to the automotive industry, we are successful worldwide with our two divisions Automotive and Commercial Vehicles. Every day, we develop and produce systems for passenger car interiors as well as driver and passenger seats for offroad commercial vehicles, trucks, buses and trains. We shape the way people are mobile today and in the future. Bring your unique talents to the diverse GRAMMER community. More than 14,000 employees in 20 countries want to change the world together with you.

MP&L Customer Service Representative

Location: Delphos

What are your main tasks?

• Responsible for entering PO’s and schedules into SAP, monitoring EDI, and ensuring accurate information is transmitted from customer’s needs.
• Analyzes customer releases, ensures accurate data transfer to the production planner and material planners. Monitors changes within lead times.
• Analyzes production schedules and missing parts reports, reporting any changes that need to be made.
• Assists with decision making with production priorities.
• Checks customer portals and enters information/orders into SAP.
• Monitor orders through the complete order-to-ship process, identifying discrepancies, delays, quality holds, material shortages, or scheduling conflicts and escalating issues, as necessary.
• Create and maintain required shipping and customer documentation, including packing lists, shipping paperwork, commercial documentation, labels, certifications, and other customer-specific requirements as applicable.
• Coordinates shipments with freight forwarders and shipping and warehouse personnel.
• Ensures excellent customer service, responding to customer emails within 24 hours.
• Interacts with material planners and production planners to ensure accurate deliveries.
• Interface with customers to manage and reconcile all issues related to shipping and receiving end items.
• Illustrate a dedication to meeting internal and external customer requirements, responding to all customer requests promptly and thoroughly.
• Effectively and timely communicates with management on any customer shipment isses that arise.
• Perform inventory cycle counts and assist in inventory discrepancies.
• Other duties assignedby management or duties necessary to maintain smooth operations of the company.

What are your qualifications?

• 3 years of related experience
• Excellent organization abilities.
• SAP knowledge
• ISO9000 knowledge
• Detailed
• Flexibility
• Ability to read and interpret documents such as procedure manuals.
• Ability to add, subtract, divide in all units of measure.Ability to compute rate, ratio, and percent.
• Ability to solve practical problems.
• Ability to interpret a variety of instructions: verbal, written, oral, diagram, or schedule forms.
• Ability to frequently walk the facility to audit and count material.
• Ability to lift up to 10 pounds frequently or move up to 25 pounds and occasionally lift/move up to 50 pounds.
• Good eye/hand coordination.

And most importantly, what can you expect from us?

The well-being of our employees is our top priority. That's why we offer you:

Grammer is rated as top employer 2023, 2024 and 2025