Logistics Customer Service Manager – Impact & Growth

DHL Group; Indianapolis (IN); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Discounted stock purchase

General Bonus Plan

401K

Generous PTO

Job summary

DHL Supply Chain is seeking a Customer Service Manager in the United States to liaison between customers and on-site operations, balancing customer requirements with company needs and driving customer satisfaction. The role requires 2–4 years in a management position and a bachelor’s degree or equivalent experience.

Salary ranges nationwide start at $70,000–$98,000, with California and Washington variants. Benefits include medical, dental, vision, 401K, stock purchase, bonus plan and generous

Qualifications

• Bachelor’s degree or equivalent experience required.

Responsibilities

• Functions as the liaison between the customer and site operational management and resolves issues for the customer.
• Maintains balance between customer requirements and DHL Supply Chain's needs.
• Functions as the main interface to the customer and helps in maintaining a good relationship with the customer.
• Champions and monitors customer satisfaction.
• Ensure customer contract requirements are administered as applicable within the Customer Service staff.
• Ensure customer initiatives, data requests are fulfilled consistently, timely, and without impact to the daily work processes.
• Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction.
• Report on key support areas of account performance.
• Develop/implement corrective action plans as necessary.
• Develop department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives.
• Participate in on-site management team meetings and account / site / customer committee meetings.
• Ensures execution of CIP workshop action plans, projects and best practice sharing.

Education

Bachelor’s degree or equivalent experience

Job description

DHL Supply Chain is seeking a Customer Service Manager in the United States to liaison between customers and on-site operations, balancing customer requirements with company needs and driving customer satisfaction. The role requires 2–4 years in a management position and a bachelor’s degree or equivalent experience.

Salary ranges nationwide start at $70,000–$98,000, with California and Washington variants. Benefits include medical, dental, vision, 401K, stock purchase, bonus plan and generous