Customer Service Manager

DHL Supply Chain; Indianapolis (IN); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

Bonus Plan

401K

PTO

Job summary

DHL Supply Chain is seeking a Customer Service Manager to act as the liaison between customers and site operations, ensuring contract alignment and driving satisfaction in a fast-paced environment.

The role requires a Bachelor’s degree with 2–4 years in management and 1–3 years in logistics, plus competitive benefits and growth opportunities. National salary range is $70,000–$98,000; California and Washington ranges apply in respective states.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2–4 years of experience in a management position required.
• 1–3 years of experience in the logistics industry preferred.

Responsibilities

• Liaise between customer and site management, resolving issues.
• Balance customer requirements with DHL Supply Chain's needs.
• Serve as main customer interface and maintain relationships.
• Champion and monitor customer satisfaction.
• Administer customer contract requirements within the CS staff.
• Fulfill customer initiatives, processes, data requests on time.
• Serve as key contact with customer groups; develop/deploy processes to meet goals.
• Report on key account performance areas.
• Develop and implement corrective action plans.
• Develop department goals/metrics and align with objectives.
• Participate in on-site management and committee meetings.
• Ensure CIP workshop action plan execution.

Education

Bachelor’s degree or equivalent experience

Job description

• The Customer Service Manager role has a national salary range of $70,000 - $98,000.

Customer Service Manager

• The Customer Service Manager role has a national salary range of $70,000 - $98,000.

For roles within California the range is $75,000 - $104,000 and Washington is $81,000 - $104,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you.

DHL Supply Chain is a world-class company, and we hire world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard.

Job Description

Functions as the liaison between the customer and site operational management and resolves issues for the customer. Achieves balance between customer requirements and DHL Supply Chain's needs. Functions as the main interface to the customer and helps in maintaining a good relationship with the customer. Champions and monitors customer satisfaction.

• Ensure customer contract requirements are administered as applicable within the Customer Service staff
• Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes
• Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction
• Report on key support areas of account performance
• Develop/implement corrective action plans as necessary
• Develop department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives
• Participate in on-site management team meetings and account / site / customer committee meetings
• Ensures execution of CIP workshop action plans, projects and best practice sharing

Required Education And Experience

• Bachelor’s degree or equivalent experience, preferred
• 2-4 years of experience in a management position, required
• 1-3 years of experience in the logistics industry, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.