Customer Success Manager — Logistics & Operations Lead

DHL Supply Chain; Indianapolis (IN); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

Bonus Plan

401K

PTO

Job summary

DHL Supply Chain is seeking a Customer Service Manager to act as the liaison between customers and site operations, ensuring contract alignment and driving satisfaction in a fast-paced environment.

The role requires a Bachelor’s degree with 2–4 years in management and 1–3 years in logistics, plus competitive benefits and growth opportunities. National salary range is $70,000–$98,000; California and Washington ranges apply in respective states.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2–4 years of experience in a management position required.
• 1–3 years of experience in the logistics industry preferred.

Responsibilities

• Liaise between customer and site management, resolving issues.
• Balance customer requirements with DHL Supply Chain's needs.
• Serve as main customer interface and maintain relationships.
• Champion and monitor customer satisfaction.
• Administer customer contract requirements within the CS staff.
• Fulfill customer initiatives, processes, data requests on time.
• Serve as key contact with customer groups; develop/deploy processes to meet goals.
• Report on key account performance areas.
• Develop and implement corrective action plans.
• Develop department goals/metrics and align with objectives.
• Participate in on-site management and committee meetings.
• Ensure CIP workshop action plan execution.

Education

Bachelor’s degree or equivalent experience

Job description

DHL Supply Chain is seeking a Customer Service Manager to act as the liaison between customers and site operations, ensuring contract alignment and driving satisfaction in a fast-paced environment.

The role requires a Bachelor’s degree with 2–4 years in management and 1–3 years in logistics, plus competitive benefits and growth opportunities. National salary range is $70,000–$98,000; California and Washington ranges apply in respective states.