Logistics Customer Service Lead & Account Manager

U.S. Silica Company; Katy (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

U.S. Silica Company in Katy, TX, seeks a Customer Service Supervisor to manage customer accounts and lead a team in ensuring exceptional service quality. This role involves overseeing invoicing, account inquiries, and resolve disputes while fostering team development.

The ideal candidate will have a Bachelor's degree and 2 to 5 years of experience in logistics or customer service in fast-paced environments. The position supports hybrid work and prioritizes operational efficiency.

Qualifications

• 2 to 5 years of lead experience in customer service or logistics coordination.
• Experience managing customer accounts end-to-end.
• Experience in high-volume, fast-paced environments.

Responsibilities

• Manage a portfolio of 5+ customer accounts with 7500+ loads per month.
• Supervise daily activities of customer service team.
• Drive continuous improvement initiatives to enhance service quality.

Skills

Customer account management

Team leadership

Billing and invoicing

Dispute resolution

Data analysis

Education

Bachelor's Degree in Business, Finance, Accounting, Supply Chain, or Logistics

Tools

ERP systems (JD Edwards, TMS)

Excel (VLOOKUP, pivot tables)

Job description

U.S. Silica Company in Katy, TX, seeks a Customer Service Supervisor to manage customer accounts and lead a team in ensuring exceptional service quality. This role involves overseeing invoicing, account inquiries, and resolve disputes while fostering team development.

The ideal candidate will have a Bachelor's degree and 2 to 5 years of experience in logistics or customer service in fast-paced environments. The position supports hybrid work and prioritizes operational efficiency.