Logistics Customer Service & Dispatch Specialist

Crete Carrier Corporation; Lincoln (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

Crete Carrier Corporation in Lincoln, Nebraska is seeking a dedicated logistics professional to ensure excellent customer service through timely order processing, proactive communication, and coordinated dispatch activities.

Key duties include soliciting outbound freight to balance the network, addressing customer concerns, forecasting needs, scheduling pickups and deliveries, tracking shipments, and traveling as required to meet commitments.

Qualifications

• Bachelor's degree or 3–4 years related experience.
• Excellent verbal and written communication.
• Ability to travel.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Solicits outbound freight to balance network while maintaining high service levels.
• Interacts with customers to address concerns or issues.
• Forecasts potential customer needs and proactively addresses them.
• Responds promptly to customer inquiries and requests.
• Processes customer orders with required information for pickup and delivery.
• Schedules loading and unloading appointments.
• Tracks all shipments from pickup to delivery under dispatch.
• Travels as needed.
• Establishes and maintains positive working relationships to meet or exceed customer expectations.
• Receives and carries out instructions.
• Maintains regular attendance.

Skills

Communication skills

Decision making

Problem solving

Microsoft Office

Education

Bachelor's degree

Job description

Crete Carrier Corporation in Lincoln, Nebraska is seeking a dedicated logistics professional to ensure excellent customer service through timely order processing, proactive communication, and coordinated dispatch activities.

Key duties include soliciting outbound freight to balance the network, addressing customer concerns, forecasting needs, scheduling pickups and deliveries, tracking shipments, and traveling as required to meet commitments.