Logistics & Customer Service Coordinator 2 - 21437

somewhere; United States; Remote; USD 17,000 - 19,000; Full time

Job summary

somewhere is seeking a Dedicated Logistics Coordinator & PO Specialist to own end-to-end processing of customer POs, coordinate freight and domestic LTL shipments, and maintain clear communications with internal teams, carriers, and customers. The position is 100% remote and full-time, designed to support a fast-paced supply chain.

The role emphasizes accuracy in data entry, proactive shipment tracking, and daily cross-team collaboration with offshore partners to ensure timely updates and

Qualifications

• Experience in logistics coordination or supply chain administration.
• Familiar with LTL freight terminology and shipping documentation.
• Outstanding written English for professional emails.
• Ability to work full-time in a remote role.

Responsibilities

• Receive, input, and manage daily POs into ERP and inventory systems.
• Verify pricing, quantities, specs, and terms against catalog rates.
• Prepare validated POs for internal sign-off and track approval timelines.
• Coordinate booking and tracking for LTL and domestic trucking carriers.
• Monitor shipment timelines and mitigate delays with 3PL partners and carriers.
• Track inbound ocean container status from Taiwan partners.
• Handle heavy email-based communications and provide status updates.
• Maintain daily communication with internal leads and offshore teams via Kakao and WhatsApp.
• Ensure accurate documentation across workflow stages.

Skills

Logistics coordination

Freight forwarding

Written English

ERP systems

Kakao/WhatsApp communication

Tools

ERP systems

Inventory software

Kakao

WhatsApp

Job description

Role: Logistics & Customer Service Coordinator

Working Hours: Full-time (40 hours/week / US Pacific Time)

Salary: $1,500 - $1,700 USD/month

Reports To: Logistics Lead & Office Manager

Employment Type: Full-time | Remote

Priority Location: Philippines

Languages: Outstanding written English required

About the Company

Our client is a premier packaging importer and distributor headquartered in Simi Valley, California. The company specializes in designing, manufacturing, and distributing high-quality, custom-branded food service packaging nationwide. With production centered primarily in Taiwan and containers pre-ordered 8 to 12 weeks in advance, the company manages a fast-paced, high-volume supply chain importing nearly daily to meet customer demand. The U.S. operations team works closely alongside the manufacturing team in Asia to deliver exceptional reliability, accuracy, and customer satisfaction as the business rapidly expands.

Role Overview

As a Dedicated Logistics Coordinator & PO Specialist, you will play a critical role in supporting the company's daily operations. You will own the end-to-end processing of customer purchase orders (POs), coordinate freight and domestic LTL shipments, and maintain clear status communications across internal teams, carriers, and customers. This is a 100% remote, full-time, dedicated position acting as a core operational engine so the local U.S. team can focus on high-level growth strategies.

Key Responsibilities

• Receive, input, and manage daily high-frequency POs (scaling from 3 to 8 per day) into the internal ERP and inventory management systems.
• Rigorously verify pricing, quantities, product specifications, and terms against existing catalog rates and internal rules before submitting orders for approval.
• Prepare fully validated POs for internal sign-off and follow up to ensure swift processing timelines.
• Coordinate booking, scheduling, and tracking for Less-Than-Truckload (LTL) and domestic trucking carriers post-arrival.
• Proactively monitor shipment timelines and mitigate delays across third-party logistics (3PL) partners and carriers.
• Track inbound ocean container status originating from manufacturing partners in Taiwan.
• Handle heavy email-based workflows (approx. 98% of communications), providing timely shipment status updates to customers and suppliers.
• Maintain continuous daily communication with internal leads and offshore teams using Kakao and WhatsApp.
• Ensure accurate documentation across all workflow stages to prevent errors or missed updates.

Key Qualifications

• Prior experience in logistics coordination, freight forwarding, order entry, or supply chain administration.
• Strong familiarity with LTL freight terminology, domestic trucking processes, and shipping documentation.
• Outstanding written English communication skills for handling professional email correspondence.
• Proficiency with ERP systems, inventory software, and internal messaging platforms like Kakao and WhatsApp.
• High accuracy and attention to detail in entering complex numerical data (quantities, pricing, product IDs).
• Absolute commitment to a single full-time role (no multitasking or dual employment).