Logistics Specialist

The Montage Accessories Co. Ltd.; United States; Remote; USD 8,900 - 11,000; Full time

Job summary

The Montage Accessories Co. Ltd. is seeking a Logistics Specialist to support day-to-day shipping and order management operations.

You will coordinate carrier pickups, follow up on shipments, and maintain strong cross-functional communication with Sales, Warehouse, Customer Support, and Accounting. You will handle inquiries, resolve issues quickly, and help improve processes. This role suits someone with 1–3 years in logistics, operations, or customer service who thrives in a fast-paced,

Qualifications

• Extreme attention to detail, triples-checking emails, orders, and documentation.
• Very organized, manages multiple priorities and follows up proactively.
• Strong verbal and written communication, clear, concise, and confident.
• Customer-service mindset, professional, solutions-oriented under pressure.
• Document workflows, create SOPs, proactive in improving processes.
• Adaptable and flexible, can shift priorities daily.
• Collaborative, cross-functional teamwork with teammates.
• Intermediate Excel skills, comfortable with spreadsheets and reports.

Responsibilities

• Coordinate and schedule carrier pickups for LTL and parcel shipments; ensure timely booking and shipment creation.
• Proactively follow up with warehouse and sales teams to ensure orders are processed, shipped, and closed out accurately.
• Serve as a primary contact for order and shipment inquiries via shared inbox; respond timely and professionally.
• Navigate high-volume inbox, maintain notes, and create SOPs to improve consistency.
• Manage shipping claims (damaged, lost, overcharges) and track resolution.
• Monitor carrier performance and escalate service issues as needed.
• Support order management functions including quoting, releasing, routing, and shipment preparation.
• Maintain cross-functional communication across Sales, Warehouse, QC, and Accounting to prevent delays.
• Identify process gaps and recommend improvements to boost efficiency.
• Complete additional duties and cross-functional projects as assigned.

Skills

Attention to detail

Highly organized

Communication skills

Customer-service mindset

Process-oriented

Adaptable

Team-oriented

Excel skills

Tools

Excel

Job description

Logistics Specialist

Your role will focus on supporting the day‑to‑day execution of our shipping and order management operations. You will play a critical role in ensuring orders are scheduled, shipped, and closed out accurately and on time. This position works closely with Sales, Warehouse, Customer Support, Accounting, and external carrier partners tomaintainstrong cross-functional communication and operational flow. A typical day may include coordinating carrier pickups, following up on open shipments, managing shared inbox inquiries, resolving claims, and proactivelyidentifyingissues before they escalat. You will gain exposure to the full order lifecycle — from order release to final delivery — while developing strong operational, communication, and problem-solving skills. We are passionate aboutpeopledevelopment, and you will receive mentorship and coaching to set you up for long-term success.This isa great rolefor someone with 1–3 years of experience inlogistics, operations, or customer service who thrives in a fast-paced, detail-oriented environment.

What you’ll be doing:

• Coordinate and schedule carrier pickups for LTL and parcel shipments; ensuretimelybooking and shipment creation
• Proactively follow up with warehouse and sales teams to ensure orders are processed, shipped, and closed out accurately
• Serve as a primary point of contact for order and shipment-related customer inquiries via shared inbox; ensuretimelyand professional responses
• Navigate high-volume shared inbox communication,maintaindetailed notes, and create/maintain SOPs to improve consistency
• Manage shipping claims (damaged, lost, overcharges) and track resolution through completion
• Monitor carrier performance and elevate service issues as needed
• Support order management functions including quoting, releasing, routing, and shipment preparation
• Maintain tight cross-functional communication across Sales, Warehouse, QC, and Accounting to prevent delays or discrepancies
• Identify process gaps and recommend improvements to enhance operational efficiency
• Completeadditionalduties and cross-functional projects as assigned

What you bring to the table:

• Extreme attention to detail – you triples-check emails, orders, and documentation and take pride in accuracy
• Highly organized – nothing slips through the cracks; you manage multiple priorities and follow up proactively
• Strong verbal and written communication skills – you communicate clearly, concisely, and confidently
• Customer-service mindset – youremainprofessional, solutions-oriented, and calm under pressure
• Process-oriented and resourceful – you document workflows, create SOPs, anddon’twait to be told what to do
• Adaptable and flexible – priorities shift daily; you pivot quickly and refocus without losing momentum
• Team-oriented – you collaborate cross-functionally and support teammates when needed
• Intermediate Excel skills – comfortable working with spreadsheets, tracking data, and managing reports

Remote Work Arrangement

Phillipines Pay

$800—$1,000 USD