Logistics & Customer Service Coordinator

CEEUS Inc; West Columbia (SC); On-site; USD 36,000 - 60,000; Full time

Job summary

CEEUS Inc. is seeking a Customer Service Coordinator in West Columbia, SC. The role focuses on coordinating pickups, communicating with customers, and collaborating with warehouse staff to ensure orders are ready for delivery.

This position emphasizes accuracy, timely updates, and responsive service within a warehouse-office setting. The ideal candidate has 2+ years in customer service or dispatch, with preference for experience in the electrical/power distribution industry.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of experience in customer service, dispatch, or warehouse coordination.
• Customer service or supply chain experience within electrical/power distribution preferred.

Responsibilities

• Coordinate and schedule customer pickups with accurate documentation and on-time readiness.
• Communicate directly with customers about pickup instructions, order timing, and delivery status.
• Collaborate with warehouse staff to ensure orders are ready for pickup or delivery.
• Monitor and respond to delivery exceptions, driver calls, or customer inquiries.
• Maintain clear records of customer interactions and logistics schedules.
• Provide prompt, professional, and courteous customer service in all communications.
• Support other warehouse and logistics tasks during high-volume periods.
• Assist with reporting, tracking metrics, and identifying process improvements.
• Aids with inventory control operational issues.

Skills

Follow-Through

Highly Organized

Communicative

Problem Solver

Customer-Focused

Systems-Oriented

Detail-Oriented

Collaborative

Adaptable

Improvement-Oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CEEUS Inc. is seeking a Customer Service Coordinator in West Columbia, SC. The role focuses on coordinating pickups, communicating with customers, and collaborating with warehouse staff to ensure orders are ready for delivery.

This position emphasizes accuracy, timely updates, and responsive service within a warehouse-office setting. The ideal candidate has 2+ years in customer service or dispatch, with preference for experience in the electrical/power distribution industry.