Logistics Customer Service Associate

GXO; Brownstown Charter Township (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability

Job summary

GXO in Michigan is seeking a Customer Service Representative to support warehouse operations, coordinate workload among staff and drivers, and ensure accurate order fulfillment.

You will prepare work orders, troubleshoot orders, enter data into the WMS, and generate reports while maintaining strong communication with carriers, customers and management. Competitive benefits are provided.

Qualifications

• Proficiency in Microsoft Office.
• Ability to communicate effectively with carriers, customers, employees and management.
• Proven ability to multitask and prioritize workload in a fast-paced environment.
• High school diploma or equivalent.
• Availability to work a flexible schedule.
• 1 year of customer service experience.
• 6 months of experience in a warehouse setting.

Responsibilities

• Coordinate workload allocation among warehouse workers, material handlers and drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Process, audit and file various documentation

Skills

Microsoft Office

Communication

Multitasking

Fast-paced

Education

High school diploma or equivalent

Tools

WMS

Job description

GXO in Michigan is seeking a Customer Service Representative to support warehouse operations, coordinate workload among staff and drivers, and ensure accurate order fulfillment.

You will prepare work orders, troubleshoot orders, enter data into the WMS, and generate reports while maintaining strong communication with carriers, customers and management. Competitive benefits are provided.