Customer Operations Representative

Redwood Logistics; Cincinnati (OH); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Learning & Development

Internal mobility

Employee referral program

Employee Resource Groups (ERGs)

Paid time off

Paid parental leave

Medical, dental, vision and 401k plans

Transit and dependent care plans

Short/long-term disability

Job summary

Redwood Logistics in Cincinnati, OH is seeking a Customer Operations Representative to deliver exceptional service while overseeing daily operational tasks. This onsite, full-time role involves load building, scheduling, data entry in Redwood’s TMS, and providing status updates to stakeholders.

The ideal candidate will have strong communication, multitasking ability, and meticulous attention to detail, with prior customer service experience being a plus.

Qualifications

• Clear and effective communication/interpersonal skills.
• Ability to change focus quickly due to market conditions and company needs.
• Exceptional attention to detail.
• Strong critical thinking skills.
• Prior customer service experience a plus.

Responsibilities

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service.
• Identify, investigate, and correct unique customer problems and order delays.
• Schedule freight pick-up and delivery appointments.
• Precise data entry work including building orders in Redwood’s proprietary TMS.
• Provide freight status updates to shippers, receivers, customers, and internal parties.
• Communicate updates to customer and/or internal carrier account teams as needed.
• Verify all freight charges and resolve accounting discrepancies prior to invoicing.
• Proactively generate and process paperwork for orders with strong attention to detail.
• Efficient and effective problem-solving related to customer shipments.

Skills

Communication

Interpersonal

Multi-tasking

Attention to detail

Critical thinking

Job description

Reports To: Senior Manager of CAN Customer Operations

Location: Cincinnati, OH

Environment: Onsite

Who We Are

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose Of Your Work

As a Customer Operations Representative, working within Redwood Multimodal (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more. The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.

How You Make a Difference Everyday

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pick-up and delivery appointments
• Precise data entry work which includes building orders in Redwood’s proprietary TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Communicate relevant updates to customer and/or internal carrier account teams as needed
• Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
• Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
• Efficient and effective problem-solving related to customer shipments.

You’ve Got This?

• Clear and effective communication/interpersonal skills
• Ability to change focus quickly due to demands of market conditions and/or company needs
• Exceptional attention to detail
• Strong critical thinking skills
• Prior customer service experience a plus

What We Offer

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule

This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range

Salary Range:

$50,000

This position is eligible to earn monthly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.