Logistics & Customer Experience Leader

Talentify; Bossier City (LA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Insurance benefits

401(k) retirement plan

Job summary

Talentify is seeking a Logistics Manager in Bossier City, LA to lead a customer-focused logistics operation, develop a high-performing team, and oversee end-to-end service, order management, and inventory processes. The role emphasizes accuracy, ERP/CRM utilization, and continuous improvement in a weekday-only schedule.

The position requires hands-on experience in distribution logistics, strong leadership, and the ability to drive performance across multiple channels.

Qualifications

• Hands-on experience with inventory and inventory control in a distribution or warehouse environment.
• Strong customer service skills across multiple channels.
• Proficient with SAP and CRM systems for managing customer and order information.
• Accurate data entry with attention to detail.
• Advanced Excel and data analysis skills.
• Leadership and performance management abilities.
• Excellent organizational skills and multitasking.

Responsibilities

• Support regional leadership in achieving annual revenue, profit, and staffing goals by effectively managing logistics and customer service operations.
• Hire, train, and retain a productive team, ensuring appropriate staffing levels and skill sets to meet business needs.
• Supervise, mentor, and develop Customer Service Representatives and other assigned positions, providing clear direction and support.
• Deliver regular performance feedback, conduct formal evaluations, and implement performance improvement plans when necessary.
• Manage daily scheduling, workload distribution, and staffing coverage to ensure consistent, high-quality customer service.
• Foster a positive, collaborative, and customer-focused team culture that promotes accountability and continuous improvement.
• Oversee all incoming customer inquiries via phone, email, and other communication channels, ensuring timely, accurate, and professional responses.
• Manage order entry, returns processing, and customer account updates, maintaining accuracy and compliance with company policies and procedures.
• Coordinate shipping and receiving activities, including warehouse shipping, inventory handling, and logistics workflows.
• Monitor inventory levels and support inventory control processes to maintain accurate records and support operational efficiency.
• Use SAP, CRM, ERP, and other systems to enter, track, and maintain customer and order data with a high degree of accuracy.
• Prepare, track, analyze, and report on key operational and customer service metrics to identify trends and opportunities for improvement.
• Utilize Microsoft Office tools, including Excel, to analyze data, prepare reports, and support decision-making across logistics operations.
• Ensure compliance with internal policies and external requirements related to logistics, customer service, and data management.

Skills

Inventory control

Customer service

SAP

CRM

Data entry

Excel

ERP systems

Leadership

Integrity

Organizational skills

Tools

SAP

CRM software

ERP software

Job description

Talentify is seeking a Logistics Manager in Bossier City, LA to lead a customer-focused logistics operation, develop a high-performing team, and oversee end-to-end service, order management, and inventory processes. The role emphasizes accuracy, ERP/CRM utilization, and continuous improvement in a weekday-only schedule.

The position requires hands-on experience in distribution logistics, strong leadership, and the ability to drive performance across multiple channels.