Logistics Customer Experience Coordinator

Corovan; San Jose (CA); On-site; USD 31,000 - 39,000; Full time

Job summary

Corovan seeks a Transportation Coordinator II in San Jose to manage commercial projects, including moves, storage in/out, and installations, while coordinating with customers, operations and vendors. You will enter, track, and update work orders using both the WebPortal and the Order Entry System, and prepare documentation for each project.

Focus on delivering on schedule and communicating estimated and actual costs to customers in a clear, professional manner; escalate issues as needed to

Qualifications

• Experience in customer service and order processing preferred.

Responsibilities

• Receives work requests from customers and sales via multiple channels and verifies details.
• Enters and tracks orders using WebPortal and Order Entry System.
• Communicates changes to customers and internal teams to ensure on-time delivery.
• Reports and escalates issues to management as needed.

Skills

Customer service

Job description

Corovan seeks a Transportation Coordinator II in San Jose to manage commercial projects, including moves, storage in/out, and installations, while coordinating with customers, operations and vendors. You will enter, track, and update work orders using both the WebPortal and the Order Entry System, and prepare documentation for each project.

Focus on delivering on schedule and communicating estimated and actual costs to customers in a clear, professional manner; escalate issues as needed to