Customer Service Representative - Haslet

ITS Logistics, LLC; Fort Worth (TX); On-site; USD 30,307 - 35,817; Full time

Job summary

ITS Logistics, LLC in Fort Worth, Texas is seeking a dedicated client support specialist in logistics to enhance client communication and improve operational efficiency. You will act as the primary contact for assigned accounts, ensuring timely order processing and accurate billing.

This role requires at least 2 years of experience in a logistics or supply chain environment. We value strong communication skills, attention to detail, and the ability to manage multiple priorities effectively. Join us to grow in a fast-paced hybrid work environment.

Qualifications

• 2+ years of experience in 3PL, logistics, or supply chain customer service.
• Excellent communication skills across multiple channels.
• Experience with billing, invoicing, or reconciliation.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Collaborate with warehouse teams for order fulfillment.
• Prepare and manage client invoicing.

Skills

Client communication

Billing and invoicing

Problem-solving

WMS/TMS/ERP/CRM proficiency

Attention to detail

Tools

Excel

Warehouse Management Systems (WMS)

Job description

Fort Worth, Texas, United States

About ITS Logistics

ITS Logistics is a premier Third-Party Logistics company providing creative supply chain solutions. With a focus on innovation and technology, our purpose is to improve the quality of life by delivering excellence in everything we do.

We invest in personal and professional growth, providing tools, resources, and support to unleash full potential and collaborate with like‑minded teammates.

Primary Duties

Client Communication & Support

• Serve as the primary point of contact for assigned client accounts.
• Communicate professionally via email, phone, ticketing systems, and internal platforms.
• Partner closely with Client Success Managers (CSMs) to ensure alignment on client expectations and service delivery.
• Proactively provide updates on orders, inventory exceptions, and service issues.
• Resolve client inquiries, escalations, and discrepancies quickly and effectively.

Operations Coordination

• Collaborate with warehouse teams to ensure timely order processing, fulfillment, and shipping.
• Investigate and resolve order issues, inventory discrepancies, and returns.
• Ensure accurate and timely data entry in Warehouse Management Systems (WMS) and related platforms.

Billing & Invoicing

• Prepare and manage weekly and/or monthly client invoicing.
• Ensure all billable activities are captured accurately.
• Reconcile billing discrepancies and respond to client billing inquiries.
• Work cross‑functionally with finance to maintain billing accuracy and timeliness.

KPI Tracking & Reporting

• Track and report on KPIs including order accuracy, on‑time shipping, inventory accuracy, and SLA adherence.
• Assist in generating client‑facing reports and performance summaries.
• Identify trends and assess potential service risks.

Position Requirements

Required

• 2+ years of experience in 3PL, logistics, or supply chain customer service (eCommerce preferred).
• Strong client communication experience across multiple channels.
• Experience with billing, invoicing, or reconciliation.
• Proficiency in WMS, TMS, ERP, or CRM systems.
• Excellent communication skills.
• Strong attention to detail and problem‑solving ability.
• Ability to manage multiple priorities.

Preferred

• Experience supporting eCommerce brands.
• Familiarity with KPI reporting.
• Experience working with Client Success or Account Management teams.
• Intermediate Excel skills.
• Customer‑focused mindset.
• Strong organizational skills.
• Analytical problem‑solving.
• Relationship building.
• Adaptability in a fast‑paced environment.

Success Metrics

• Timely, accurate client communication.
• Accurate, on‑time billing.
• KPIs maintained within SLA targets.
• Strong collaboration between teams.
• Fast‑paced warehouse/office hybrid environment.
• Regular interaction with operations and clients.
• Occasional schedule flexibility required.

Pay: $24 an Hour

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.