Logistics Coordinator | Tues-Sat, 12pm - 9pm

SmartRecruiters, Inc.; Piperton (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Dental & Vision

Life Insurance

401(k) Retirement Plan

Stock Purchase Plan

Training & Development

Job summary

Expeditors seeks a Logistics Coordinator to identify and understand customers' transportation needs. You will receive, book, and schedule transportation orders ensuring timely movement of freight and information, with a strong emphasis on customer service and problem solving.

The role requires collaboration with carriers and Expeditors offices, accuracy in data entry, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Customer service experience preferred.
• Transportation, logistics, supply chain, or freight forwarding experience preferred.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Provide exceptional customer service for internal and external customers.
• Build strong relationships with customers, carriers, and Expeditors offices.
• Proactively communicate shipment updates, exceptions, and solutions.
• Review shipment requirements and transportation needs.
• Create and process domestic transportation shipments.
• Coordinate freight movement and monitor shipments from pickup through delivery.
• Resolve shipment exceptions and service issues in a timely manner.
• Maintain compliance with operational and regulatory requirements.
• Ensure timely and accurate data entry into Expeditors operating systems.
• Monitor exception reports and resolve data discrepancies.
• Process customer invoicing accurately and promptly.
• Verify carrier costs and ensure proper billing provisions.

Skills

Customer service

Logistics experience

Time management

Prioritization

Job description

• Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

The role of a Logistics Coordinator is to identify and understand our customer's transportation needs.Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Key Responsibilities

Customer Service

• Provide exceptional customer service for internal and external customers.
• Build strong relationships with customers, carriers, and Expeditors offices.
• Proactively communicate shipment updates, exceptions, and solutions.
• Follow customer-specific standard operating procedures (SOPs).

Operations

• Review shipment requirements and transportation needs.
• Create and process domestic transportation shipments.
• Coordinate freight movement and monitor shipments from pickup through delivery.
• Resolve shipment exceptions and service issues in a timely manner.
• Maintain compliance with operational and regulatory requirements.
• Ensure timely and accurate data entry into Expeditors operating systems.
• Monitor exception reports and resolve data discrepancies.
• Process customer invoicing accurately and promptly.
• Verify carrier costs and ensure proper billing provisions.
• Follow credit approval processes to minimize financial risk.

Performance Expectations

• Consistently meet deadlines and service commitments.
• Demonstrate strong attention to detail and organizational skills.
• Support continuous process improvement initiatives.
• Collaborate effectively with team members and other departments.

Qualifications

• Customer service experience preferred.
• Transportation, logistics, supply chain, or freight forwarding experience preferred.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Core Competencies

• Exceptional Customer Service
• Job Execution
• Reliability
• Communication
• Adherence to Expeditors Cultural Attributes

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Please note, this opportunitydoes notsponsor work visas and hasnorelocation assistance.

All your information will be kept confidential according to EEO guidelines.