Logistics Coordinator - San Diego

Socket.dev; San Diego (CA); Hybrid; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Phone & Wellness Reimb

Paid Holidays

Volunteer Days

Vacation & Sick Time

401k Match

Peer-to-peer Bonus

Job summary

Interlaced, a cloud-focused IT and security services provider, is hiring a full-time Logistics Coordinator in the San Diego area. The role supports the Fleet Team, manages asset provisioning, and oversees procurement, shipping, and inventory for diverse client environments.

The position emphasizes technical literacy, strong communication, and the ability to simplify complex solutions for end users. It offers a hybrid schedule with occasional remote work and a stable daytime Pacific Time

Qualifications

• The candidate has a technical skill-set and stays up to date with the latest technology trends.
• Ability to quickly incorporate new techniques and processes is essential.
• The candidate must be personable and able to interact with every level of a client2s business, from front desk to CEO.
• Ability to simplify complex technical solutions and convey them to end users is required.

Responsibilities

• Facilitate white-glove device provisioning and standardization of installation.
• Maintain accurate asset data across client fleets and perform audits.
• Manage shipping/receiving of devices and IT hardware.
• Communicate with internal/external stakeholders via calls, email, and chat.
• Own procurement queues: build quotes, place orders, and relay details to clients.
• Track asset lifecycle from procurement to retirement for audit readiness.
• Coordinate domestic and international shipment logistics and customs compliance.
• Support end users with fleet-related requests via Zoom, Slack, and email.
• Improve provisioning/retrieval workflows to reduce turnaround time.

Job description

Interlaced is a cloud-focused, modern IT, Security, and AI services provider, providing outsourced technology management services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

• We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
• We have professional development pathways throughout the organization with accompanying training programs.
• We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
• We are poised for significant growth and need you to help us do it!
• We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Interlaced is looking to hire a full-time Logistics Coordinator in the San Diego area. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.

The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.

The Logistics Coordinator will assist the Interlaced Fleet Team and its clients by maintaining our asset management accuracy, procuring IT-related hardware. Prospects for the Logistics Coordinator role should be technically literate, friendly people that are adept at tackling various client requests with timely fulfillment. All teammates are expected to operate by the Interlaced core values.

This role is a hybrid position, with the opportunity for 1 remote day per week depending on current workload.The candidate is expected to have a dedicated working environment/home office with stable internet connection. This position is from the hours of 7am - 4pm Pacific Time, Monday through Friday excluding holidays.

General day-to-day responsibilities:

• Facilitate white-glove device provisioning, including app installation and packaging to Interlaced's visual standards
• Maintain accurate serial number, asset tag, and location data across client fleets and sellable stock by performing physical counts and auditing MDM/RMM records for deployed devices
• Manage shipping and receiving of devices and IT-adjacent hardware
• Communicate internally and externally via calls, email, and instant messaging regarding hardware, procurement, and inventory questions
• Own device retrieval workflows, from prepaid shipping labels to processing returned devices
• Assess, wipe, and image received workstations; recommend redeploy, repair, or retire based on condition
• Manage and elevate ticket queues to maintain SLAs
• Liaise with vendor/carrier support (FedEx, TD SYNNEX, Apple, CSC) to resolve order and shipment issues
• Support end users with fleet-related requests via Zoom, Slack, and email
• Own procurement queue: identify hardware sales opportunities, build quotes, place orders, and communicate details to clients
• Track and reconcile asset lifecycle data (procurement through retirement) to ensure audit-ready inventory records
• Coordinate domestic and international shipment logistics, ensuring customs, insurance, and carrier compliance
• Manage chain-of-custody documentation for devices in transit, storage, and disposition to minimize loss and support compliance
• Conduct device disposition and refresh projects; partner with vendors/recyclers on certified data destruction and e-waste disposal
• Monitor stock levels and reorder points for consumables to prevent fulfillment delays
• Analyze asset utilization reports to identify underused/aging equipment and recommend refresh strategies
• Optimize warehouse organization and workflows to improve pick, pack, and ship efficiency during peak periods
• Identify and implement process improvements to reduce turnaround time in provisioning and retrieval workflows

KPI’s:

• CSAT: 98%
• Met Resolution SLA >=95%
• Average time to respond <15 mins
• Ticket Resolved >=25
• Stale Tickets <10
• Average Ticket Age <10
• Crush Rate >=100%

What we offer:

• Starting salary is $55,000-$58,000 annual DOE and Interlaced company bonus program
• Medical, vision and dental benefits
• Cell phone and health & wellness reimbursements
• 16 paid Holidays annually - 6 fixed and 10 flexible
• 2 paid volunteer days annually
• 2 weeks of paid vacation and 5 sick days annually
• 401k matching
• Peer-to-peer bonus allowance