Device Provisioning & Logistics Specialist

Jobtailor; San Diego (CA); On-site; USD 52,000 - 84,000; Full time

Job summary

Interlaced is seeking a Full-time Logistics Coordinator in San Diego to oversee device provisioning, asset management, and end-to-end shipment logistics. You will manage inventory, coordinate shipping, and support end users via Zoom, Slack, and email while ensuring compliance with data destruction and e-waste disposal processes.

The role requires strong communication, technical aptitude, and the ability to translate complex solutions for clients.

Qualifications

• Full-time Logistics Coordinator in the San Diego area.
• Knowledge of common business technologies.
• Experience working in diverse technical environments.
• Experience with various cloud infrastructure components.
• Technical skill-set and staying up to date with the latest technology trends.
• Ability to quickly incorporate new techniques and processes.
• Personable and able to interact with each level of the client's business, from the front desk to the CEO.
• Ability to simplify complex technical solutions and convey them to end users.
• Technically literate and adept at tackling client requests with timely fulfillment.
• Dedicated working environment/home office with stable internet connection.
• Availability from 7am-4pm Pacific Time, Monday through Friday, excluding holidays.
• Ability to operate by Interlaced core values.

Responsibilities

• Facilitate white-glove device provisioning, including app installation and packaging to Interlaced's visual standards
• Maintain accurate serial number, asset tag, and location data across client fleets and sellable stock through physical counts and MDM/RMM audits
• Manage shipping and receiving of devices and IT-adjacent hardware
• Communicate internally and externally via calls, email, and instant messaging regarding hardware, procurement, and inventory questions
• Own device retrieval workflows, from prepaid shipping labels to processing returned devices
• Assess, wipe, and image received workstations; recommend redeploy, repair, or retirement based on condition
• Manage and escal e ticket queues to maintain SLAs
• Liaise with FedEx, TD SYNNEX, Apple, and CSC vendor/carrier support to resolve order and shipment issues
• Support end users with fleet-related requests via Zoom, Slack, and email
• Own the procurement queue: identify hardware sales opportunities, build quotes, place orders, and communicate details to clients
• Track and reconcile asset lifecycle data from procurement through retirement
• Coordinate domestic and international shipment logistics, including customs, insurance, and carrier compliance
• Manage chain-of-custody documentation for devices in transit, storage, and disposition
• Conduct device disposition and refresh projects with vendors/recyclers for certified data destruction and e-waste disposal
• Monitor stock levels and reorder points for consumables
• Analyze asset utilization reports and recommend refresh strategies
• Optimize warehouse organization and pick, pack, and ship workflows
• Identify and implement process improvements to reduce provisioning and retrieval turnaround time
• Meet KPIs including 98% CSAT, resolution SLA ≥95%, response time under 15 minutes, at least 25 tickets resolved, fewer than 10 stale tickets, average ticket age under 10, and crush rate ≥100%

Skills

Device Provisioning

Asset Management

Logistics Coordination

Procurement Processes

Technical Literacy

Tools

Zoom

Slack

FedEx

TD SYNNEX

Apple

Vendor Support

Job description

Interlaced is seeking a Full-time Logistics Coordinator in San Diego to oversee device provisioning, asset management, and end-to-end shipment logistics. You will manage inventory, coordinate shipping, and support end users via Zoom, Slack, and email while ensuring compliance with data destruction and e-waste disposal processes.

The role requires strong communication, technical aptitude, and the ability to translate complex solutions for clients.