Logistics Coordinator: Real-Time Tracking & Dispatch

Socket.dev; Michigan; On-site; USD 40,000 - 55,000; Full time

Job summary

Socket.dev is seeking a Logistics Coordinator to act as the primary contact for customers and manage trailer movement, location tracking, and scheduling. You will liaise between drivers and team members to streamline transportation of goods and optimize logistics operations.

The role requires strong communication, organizational skills, and a customer-focused mindset. Typical hours are Monday–Friday, with standard shift options to cover early morning periods.

Qualifications

• High school diploma or GED required.
• 1+ years of service dispatcher experience preferred but we will train the right candidate.
• Experience in a customer-oriented environment.
• Exceptional communication skills, customer service-oriented, well-organized, and strong interpersonal communication abilities.
• Proficiency with computers and the ability to quickly learn new software and systems.

Responsibilities

• Track and manage the real-time location and status of trailers using GPS systems, logistics software, and consistent communication via phone and email.
• Work closely with drivers and dispatchers to ensure timely deliveries and pickups.
• Coordinate with internal teams and external partners to address and resolve logistical issues or delays promptly.
• Ensure compliance with transportation regulations and company policies at all times.
• Offer support in troubleshooting and resolving any challenges related to trailer management.
• Assist the logistics team in ensuring proper resource allocation.

Skills

Exceptional communication

Customer service

Well-organized

Interpersonal skills

Computer proficiency

Learn new software

Dispatcher experience

Education

High school diploma or GED

Tools

Logistics software

GPS tracking tools

Job description

Socket.dev is seeking a Logistics Coordinator to act as the primary contact for customers and manage trailer movement, location tracking, and scheduling. You will liaise between drivers and team members to streamline transportation of goods and optimize logistics operations.

The role requires strong communication, organizational skills, and a customer-focused mindset. Typical hours are Monday–Friday, with standard shift options to cover early morning periods.