Logistics Coordinator

Priority Dispatch Corp.; Clinton Charter Township (MI); Hybrid; USD 65,904,000 - 74,677,000; Full time

Job summary

Priority Dispatch Corp. in Clinton Township, MI is seeking a Logistics Coordinator to manage daily shipping routes and deliveries with a strong focus on customer satisfaction and reliable service.

The role supports orders from pickup through delivery, coordinating transportation and maintaining shipment visibility. The ideal candidate is organized, customer-focused, and experienced in logistics and supply management, with proactive communication to customers, carriers, and internal teams.

Qualifications

• High school diploma or GED required; or 0–3 months related training/experience.
• 1+ year of account management experience preferred.
• Track and Trace experience preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Customer service experience with strong phone skills is required.
• Supply chain experience preferred.
• Route management experience is a plus.

Responsibilities

• Enter, edit and cancel loads when needed.
• Approve orders in the company’s portal.
• Process all customer requests in a timely manner.
• Keep loads up to date through Navisphere.
• Resolve load failures and resource loads when necessary.
• Monitor site-by-site volume, order patterns, and seasonality.
• Discuss site needs proactively with sites.
• Suggest executable sourcing options.
• Manage site–by–site preferred carriers.
• Remove site restrictions whenever possible.
• Trailer pool management.
• Enter and utilize Oracle cases where necessary.
• POD requests.
• Collect and manage contact lists.
• Sales and Field Support interaction.
• Manage lane rate spot bids and related costs with CHR Representatives.
• Cross-train in other Regions to cover vacations and sick days.
• Pursue productivity enhancements and cost reduction.

Skills

Account management

Track and Trace

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: IGPS LOGISTICS - REGIONAL OFFICE - CLINTON TOWNSHIP, MI 48038

Salary Range: $23.00 - $26.00 Hourly

Job Summary: We are seeking a Logistics Coordinator to manage the day-to-day planning and execution of shipping routes and deliveries, with a strong focus on customer satisfaction, reliable service, and timely issue resolution. The position supports customer orders from pickup through delivery by coordinating transportation, maintaining shipment visibility, communicating changes or delays, and resolving complications as quickly as possible.

The ideal candidate is customer-focused, organized, responsive, and knowledgeable in logistics and supply management practices. Success in this role requires proactive communication with customers, carriers, suppliers, distribution centers, and internal teams, along with the ability to track loads, resolve transportation issues, and identify opportunities to improve service and efficiency.

This is a hybrid position that requires regular in-office attendance. Only local candidates will be considered, with preference given to candidates who live within approximately 30 miles of the office and can reliably meet the established hybrid work schedule.

Job Duties and Responsibilities

• Enter, edit and cancel loads when needed.
• Approve orders in the company’s portal.
• Process all customer requests in timely manner.
• Keep loads up to date through Navisphere.
• Load failure resolution / resourcing of loads when necessary
• Monitor site by site volume, order patterns, and seasonality. Proactively discuss the sites.
• Suggest consistently executable sourcing options.
• Manage site by site preferred carriers.
• Remove site restrictions whenever possible.
• Trailer pool management
• Enter and utilize Oracle cases where necessary.
• POD requests
• Collect and manage contact lists.
• Sales and Field Support interaction
• Manage lane rate spot bids and all associated costs with CHR Representatives.
• Cross training in other Regions to cover vacations and/or Sick days.
• Productivity enhancements
• Cost reduction initiatives wmt forms..........
• Product
• Site Go Live management
• Lane automation management

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• 1+ year of account management experience
• Track and Trace experience
• Proficient in Microsoft Office (excel, word, outlook)
• Customer service experience with good phone skills
• Supply chain experience
• Route management experience