Logistics Coordinator - 3rd Shift (9:00 PM - 5:30 AM)

Spot Inc.; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Spot Freight, Inc. in Indianapolis is seeking a Logistics Coordinator for its 24/7 Customer Contact Center. You will track and confirm all customer shipments, and provide on-the-spot problem resolution for customer needs.

The schedule is Tuesday-Saturday or Sunday-Thursday, 9:00 PM–5:30 AM. You will route shipments cost-effectively, monitor freight, and communicate transit issues to parties with practical solutions. Prior call center experience and a college degree are preferred.

Qualifications

• College degree or pursuing degree preferred.
• Previous customer service or call center experience required.
• Excellent problem-solving skills required.
• Highly collaborative and values constant improvement.

Responsibilities

• Route shipments in the most cost-effective manner.
• Track and trace shipments while resolving shipping errors.
• Provide excellent customer service to business customers and carriers.
• Ability to perform a high volume of outbound calls.
• Monitor the movement of freight through proprietary logistics technology to ensure customer satisfaction.
• Communicate transit issues to respective parties and provide solutions.

Skills

High call volume

Clear communication

Professional conduct

Problem solving

Training attendance

Education

College degree or pursuing degree

Job description

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

The Logistics Coordinator works in Spot’s 24/7 Customer Contact Center. This role is responsible for the tracking and confirmation of all customer shipments, as well as providing on-the-spot problem resolution for any customer’s need.

Schedule: Tuesday-Saturday OR Sunday - Thursday : 9:00 PM - 5:30 AM

Responsibilities:

• Route shipments in the most cost-effective manner.
• Tracking/tracing shipments while resolving any shipping errors.
• Provide excellent customer service to both business customers and carriers.
• Ability to perform a high volume of outbound calls.
• Monitor the movement of our freight through our proprietary logistics technology to ensure customer satisfaction.
• Communicate any transit issues to respective parties and provide solutions.

Qualifications:

• College degree or currently pursuing a degree is preferred.
• Previous customer service or call center experience is required.
• Excellent problem-solving skills required.
• Highly collaborative and values constant improvement.

Skills:

• Ability to handle a high volume of calls in a fast-paced environment.
• Ability to communicate in a clear and concise manner.
• Ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly.
• Ability to problem solve.
• Ability to attend a 3-week training class that takes place Monday-Friday from 8 am-5 pm.

Additional Information:

• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Indianapolis, Indiana

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.