Logistics Coordinator

LinQ Global Group; Springdale (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

LinQ Global Group is seeking a Logistics Claims Senior Specialist to manage and resolve product-related OS&D claims and inquiries from carriers at delivery. The role supports the Poultry Prepared Division, which processes a substantial annual claim volume, requiring precise data collection and proactive problem solving.

The ideal candidate has strong communication, negotiation, and reporting skills, plus experience with SAP TM, High Radius, and Power BI.

Qualifications

• High school diploma or equivalent required.
• Candidate with and/or currently pursuing a BA degree is a plus.
• Minimum of 1 year of office clerical experience required, 3 years preferred.
• Prior experience in Logistics, OS&D claims, or customer service is highly valuable.
• Experience in data collection and analysis is advantageous.
• Strong written and verbal communication skills are essential.
• Professional phone skills for interacting with internal contacts and external vendors/customers.
• Excellent negotiation skills to manage third-party OS&D carrier claims.
• Ability to convey complex information clearly to stakeholders.
• Skilled in conflict management and addressing concerns diplomatically.
• Proficient in crafting reports and documentation.
• Effective follow-up to ensure timely resolution.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with High Radius system.
• Proficiency in navigating Power BI reports.
• Experience with SAP TM; TES; and DB2 Sessions.
• Experience with call center technology including Five9.
• Motivated self-starter, able to learn and grow.
• Ability to work independently and in a team.
• Excellent problem-solving and time-management skills.
• Strong multitasking and interpersonal skills.
• Confident in fact-based decision making and critical thinking.
• Able to self-audit for errors and maintain accuracy.
• Highly organized in a high-volume, fast-paced role.
• Focus on timely execution and quick decision-making.
• Maintain confidentiality.

Responsibilities

• Manage and resolve product-related OS&D claims and other logistics issues.
• Evaluate claims and disposition decisions accurately and timely.
• Collaborate with carriers, vendors, and internal teams to resolve disputes.
• Craft and maintain detailed reports and documentation.
• Analyze data in Power BI and other systems to support claims decisions.
• Communicate effectively with stakeholders and escalate when needed.
• Balance independent work with team collaboration in a fast-paced environment.

Skills

Office experience

Data analysis

Power BI

Five9

MS Office

Communication skills

Negotiation

OS&D knowledge

Carriers/vendor liaison

Time management

Education

High school diploma

BA candidate

Tools

High Radius

SAP Transportation Management

TES (Transportation Execution System)

DB2

Five9 call center software

Power BI reports

Job description

The Logistics Claims Senior Specialist is vital in managing and resolving product-related claims, such as overages, shortages, damages, and refusals reported by carriers at the time of delivery. With the Logistics Teams processing an impressive, annualized total of $100 million in our Poultry Prepared Division, the need for accurate and timely evaluations and disposition decisions cannot be overstated.

Requirements:

• High school diploma or equivalent required.
• Candidate with and/or currently pursuing a BA degree is a plus.
• Minimum of 1 year of office clerical experience required, 3 years preferred.
• Prior experience in a Logistics is highly valuable, particularly in handling OS&D claims or customer service.
• Experience in data collection and analysis is advantageous.
• Strong written and verbal communication skills are essential.
• Professional phone skills for interacting with both internal company contacts and external vendors and customers.
• Excellent negotiation skills to effectively manage and resolve third-party OS&D carrier claims.
• Ability to convey complex information clearly and concisely to various stakeholders.
• Skilled in managing conflict and addressing concerns diplomatically.
• Proficient in crafting detailed and accurate reports and documentation.
• Effective follow-up skills to ensure timely and accurate resolution of issues with various parties involved.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with High Radius system.
• Proficiency in navigating and interpreting Power BI reports.
• Experience with SAP Transportation Management (SAP TM); TES (Transportation Execution System); and DB2 Sessions.
• Experience working with call center technology and answering systems, including software such as Five9.
• Motivated self-starter with a strong desire to learn and grow.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and the ability to manage time effectively.
• Strong multitasking abilities and interpersonal skills.
• Confident in making fact-based decisions through critical thinking and standing by those decisions.
• Proven ability to analyze information, evaluate options, and implement solutions effectively.
• Self-reliant with the capability to self-audit for any errors or discrepancies in work to ensure accuracy and quality.
• Highly organized with the ability to thrive in a high-volume, fast-paced role.
• Consistently focused on timely execution and quick decision-making
• Maintain a high level of confidentiality.

Equal Opportunity Employer, including disabled and veterans.