Logistics Coordinator

Beacon Hill Staffing Group, LLC; Southfield (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Logistics Coordinator for a contract assignment with a global transportation and freight company in Michigan. The role covers creating orders, activating shipments, tracking, invoicing, and coordinating loads while ensuring data accuracy per SOPs and CHR standards.

Required are a high school diploma or GED and at least 1 year in operations coordination or related logistics, with strong communication, prioritization and time management.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of experience as an Associate Operations Coordinator.
• Experience in call center or transportation/logistics preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Create orders, activate shipments, build loads, schedule appointments and track shipments.
• Document events and resolve customer or carrier requests per SOPs.
• Respond to customer and carrier inquiries and escalate when necessary.
• Validate load data for accuracy in systems per CHR and customer standards.

Skills

Attention to detail

Time management

Communication skills

Prioritization

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a global transportation and freight company, is seeking a Logistics Coordinator for a contract assignment.

DUTIES AND RESPONSIBILITIES

• creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, executing non-standardized activities related to carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles Monitors task boards and assigned email accounts to respond to customer and carrier requests Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary Validates and ensures the accuracy of load data in systems according to CHR and customer standards Other duties or responsibilities as assigned according to the team and/or country specific requirements

Requirements:

High School diploma or GED Minimum 1 year of experience as an Associate Operations Coordinator Ability to work evenings and/or weekends (select roles only) For external postings only: Minimum two years' call center customer service or transportation/logistics experience. Preferred: Bachelor's degree from an accredited college or university Proficient in Microsoft Office Suite of programs Previous customer service experience in a call center or similar environment Demonstrated communication, prioritization, and time management skills Prior work experience that required attention to detail Values a diverse and inclusive work environment Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, by visiting www.bhsg.com.

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)