Logistics Coordinator

Chan Zuckerberg Initiative; Redwood City (CA); On-site; USD 62,000 - 78,000; Full time

Job summary

Chan Zuckerberg Initiative is seeking a Logistics Coordinator for its Workplace team to manage shipping, receiving, and mailroom operations. You will coordinate packages, verify details, track shipments, and work with carriers to ensure timely deliveries and accurate records.

This is an on-site, 12-month contract with potential conversion to full-time depending on business needs. The role requires organized, service-oriented individuals who can handle multiple requests, communicate clearly with

Qualifications

• Experience in shipping and receiving, logistics, mailroom operations, workplace services, facilities, hospitality operations, or a related environment.
• Strong attention to detail and ability to verify addresses, recipient information, labels, tracking numbers, and delivery records.
• Experience following established procedures and escalating exceptions or issues as needed.
• Strong organizational and time-management skills with the ability to prioritize multiple requests.
• Clear written and verbal communication with a service-oriented approach.

Responsibilities

• Coordinate incoming and outgoing packages and shipments with the Shipping & Receiving Lead.
• Prepare outgoing packages for shipment and ensure proper labeling for carrier pickup.
• Assist with scheduling carrier pickups and maintain accurate shipping and tracking information.
• Inspect incoming packages for address accuracy, recipient info, and signs of damage.
• Identify and refuse packages delivered to the wrong company or address per procedures.
• Document damaged or questionable shipments and notify relevant leads.

Skills

Shipping & Receiving

Attention to detail

Organization

Communication

Customer service

Tools

Envoy

Job description

Across our work in Science, Education, and within our communities, we pair technology with grantmaking, impact investing, and collaboration to help accelerate the pace of progress toward our mission. Our Operations organization provides the support needed to push this work forward.

Operations consists of our Brand & Communications, Central Tech, Finance, People, Real Estate, Workplace, Events, Facilities, Security, Strategy & Operations, and Ventures teams. Together, these teams provide the essential operations, services, and strategies that enable CZI to advance its mission of building a better future for everyone.

The Opportunity

The Workplace team creates and maintains environments that enable our employees and partners to do their best work. As our organization continues to grow, we are focused on delivering a seamless and reliable workplace experience that supports our employees and the day-to-day operations across our campuses.

We are seeking a Logistics Coordinator to join our Workplace team to support shipping and receiving operations. In this role, you will coordinate incoming and outgoing shipments, maintain accurate package and tracking records, and ensure deliveries are properly received, documented, and routed to employees. You will work closely with the Shipping & Receiving Lead and Workplace Manager to manage day-to-day logistics, coordinate with carriers, and quickly escalating damaged, delayed, or misdirected shipments.

This is an excellent opportunity for a highly organized and service-oriented individual who enjoys hands-on operations, takes pride in accuracy and attention to detail, and enjoys working with employees, workplace partners, and external carriers to deliver a reliable and high-quality workplace experience.

This is a 12-month contract position with the possibility of conversion to a full-time employee based on business needs and individual performance.

What You’ll Do

• Work closely with the Shipping & Receiving Lead to coordinate incoming and outgoing packages and shipments.
• Prepare outgoing packages for shipment, ensuring packages are properly labeled and ready for carrier pickup.
• Assist with scheduling carrier pickups and maintain accurate shipping and tracking information.
• Inspect incoming packages for the correct delivery address, recipient information, and visible signs of damage before accepting shipments.
• Identify and refuse packages delivered to the wrong company or address in accordance with established procedures.
• Document damaged or questionable shipments, including photographing visible damage, and promptly notify the Shipping & Receiving Lead and Workplace Manager.
• Assist with carrier inquiries and damage claims by providing tracking information, documentation, and photos when directed.
• Sort and place accepted deliveries in designated inbound or pickup locations based on package type and size.
• Scan accepted deliveries into Envoy, verify recipient and delivery information, and select the appropriate pickup location so employees receive timely package notifications.
• Help maintain organized mailroom, package storage, and loading dock areas.
• Maintain accurate shipping, receiving, delivery, and tracking records.
• Escalate shipment delays, damaged packages, delivery discrepancies, and other exceptions to the Shipping & Receiving Lead.
• Provide helpful and responsive service to employees with questions about packages, deliveries, and pickups.
• Support additional workplace logistics and operational needs as assigned.

What You’ll Bring

• Experience in shipping and receiving, logistics, mailroom operations, workplace services, facilities, hospitality operations, or a related environment.
• Strong attention to detail and ability to accurately verify addresses, recipient information, labels, tracking numbers, and delivery records.
• Experience following established operational procedures and appropriately escalating exceptions or issues.
• Strong organizational and time-management skills with the ability to prioritize multiple incoming and outgoing requests.
• Clear written and verbal communication skills and a service-oriented approach when working with employees, colleagues, and delivery partners.
• Comfort learning and using workplace and delivery technology; experience with Envoy or similar package-management systems is helpful but not required.
• Ability to work collaboratively with the Shipping & Receiving Lead, Workplace team, employees, and external carriers.
• Sound judgment when handling damaged, misdirected, delayed, or questionable shipments.
• Reliability and consistency in completing recurring operational tasks accurately.

Compensation Range: $44.71/hr - $56.83/hr

Work Mode

As we grow, we're excited to strengthen in-person collaboration and cultivate a team-oriented environment. This role is an on-site position requiring onsite work 5 days a week with primary work taking place in Redwood City and San Francisco. Specific onsite schedules will be determined by the hiring manager.