Logistics Coordinator

Insight Global; Novi (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Insight Global is seeking a customer service professional to manage the lifecycle of customer purchase orders from receipt to delivery to distribution centers. You will process orders in a proprietary system and a Transportation Management System (TMS), applying business rules to ensure shipments are routed, billed, and executed accurately.

Daily tasks include email communications (approximately 98%), responding to inquiries and escalations, coordinating with teammates, maintaining shipment

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service or customer-facing experience.
• Strong written communication skills and comfort communicating with customers via email.
• Ability to remain calm, professional, and solution-oriented when handling difficult situations.
• Basic Excel proficiency (filtering, sorting, navigation).
• Willingness to ask questions and seek clarification when needed.
• Ability to accept feedback with a positive, growth-oriented mindset.
• Strong time-management skills and ability to prioritize competing tasks.

Responsibilities

• Manage the lifecycle of customer purchase orders (POs) from receipt through delivery to customer distribution centres.
• Process customer orders using two systems, including a proprietary system and a Transportation Management System (TMS).
• Apply established business rules to ensure shipments are routed, billed, and executed correctly.
• Communicate with customers primarily via email and respond professionally to inquiries or escalations.
• Coordinate with teammates to ensure shipments move efficiently and accurately.
• Maintain accurate documentation and shipment records.
• Use Excel as a daily work tool for filtering, sorting, and navigating data.

Skills

Email communication

Excel basics

Time management

Customer service

Problem solving

Willingness to ask questions

Growth mindset

Education

High school diploma or equivalent

Tools

Proprietary system

TMS

Job description

Manage the lifecycle of customer purchase orders (POs) from receipt through delivery to customer distribution centres. Process customer orders using two systems, including a proprietary system and a Transportation Management System (TMS). Apply established business rules to ensure shipments are routed, billed, and executed correctly (training provided). Communicate with customers primarily via email (approximately 98% email; limited phone calls). Respond professionally to customer inquiries or concerns, including escalations from upset customers. Coordinate internally with teammates to ensure shipments move efficiently and accurately. Maintain accurate documentation and shipment records. Use Excel as a daily work tool for filtering, sorting, and navigating data (advanced formulas not required).

REQUIRED SKILLS AND EXPERIENCE

• High school diploma or equivalent.
• 1–3 years of customer service or customer‑facing experience.
• Strong written communication skills and comfort communicating with customers via email.
• Ability to remain calm, professional, and solution‑oriented when handling difficult situations.
• Basic Excel proficiency (filtering, sorting, navigation).
• Willingness to ask questions and seek clarification when needed.
• Ability to accept feedback with a positive, growth‑oriented mindset.
• Strong time‑management skills and ability to prioritize competing tasks.

NICE TO HAVE SKILLS AND EXPERIENCE

• Exposure to transportation, logistics, or supply chain environments.
• Experience working with order management or transportation systems.