Logistics Coordinator

Expeditors International; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

401(k) Retirement Savings Plan (US)

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors International is seeking a Logistics Coordinator in the United States to identify customer transportation needs, book and schedule orders, and ensure timely, accurate movement of freight with strong service.

Responsibilities include handling documentation, updating shipment data in the operating system, coordinating with customers and vendors, and monitoring performance for improvements while maintaining compliance with policies and regulations.

Qualifications

• Minimum: High School Diploma; excellent customer service and interpersonal skills.
• Preferred: Bachelor's degree in Business, Supply Chain/Logistics or related field.

Responsibilities

• Receive, book and schedule transportation orders to ensure timely and accurate freight movement.
• Prepare, handle and process documentation (air waybills, commercial docs, customs/regulatory docs).
• Update shipment information in the operating system promptly and accurately.
• Communicate effectively with customers, vendors and Expeditors network via email, phone and in person.
• Monitor reports to understand performance and opportunities for development.
• Meet KPIs in support of department and company goals.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Problem solving

Team collaboration

Education

High School Diploma

Bachelor's degree in Business or related field

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

The role of a Logistics Coordinator is to identify and understand our customer's transportation needs.Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Responsibilities may include any/all of the below:

• Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
• Update and/or loadshipment information ina timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions incustomer's supply chain
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact and opportunities for development
• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
• Contribute to maintaining strong vendor relationships- airlines, trucking companiesand others
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
• Meet key performance indicators in support of department, branch, productand company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions toManagement based on established guidelines and procedures when necessary

Qualifications

Minimum Qualifications:

• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others

Desired Qualifications:

• Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
• One year of work experience in a customer service related role

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Please note, this opportunitydoes notsponsor work visas and hasnorelocation assistance.

All your information will be kept confidential according to EEO guidelines.