Logistics Coordinator - Customs Brokerage

Expeditors; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Plan: Medical, Prescription, Dm

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Paid Vacation & Holidays

Training and Development

Life and Disability Insurance

Job summary

Expeditors Nashville is seeking a Logistics Coordinator in Customs Brokerage to identify customer transportation needs and ensure timely, compliant movement of freight and information. You will link customers, providers, and government agencies to support uninterrupted supply chains.

You will review documents, submit customs entries, coordinate bookings, monitor statuses, and maintain accurate data in systems while communicating proactively with stakeholders.

Qualifications

• Knowledge of customs brokerage, international transportation, freight forwarding, or global logistics operations.
• Understanding of import and export documentation requirements and regulatory compliance.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with the capability to prioritize.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, Excel and Word.

Responsibilities

• Receive, review, prepare, and process transportation, customs, and regulatory documentation.
• Prepare and submit customs entries while ensuring compliance with regulations.
• Coordinate transportation orders, freight bookings, and shipment scheduling.
• Monitor shipment status and customs clearances; communicate updates to customers.
• Enter and maintain shipment and customs information in operating systems.
• Dispatch freight timely to prevent disruptions in supply chains.
• Communicate with customers, vendors, airlines, and customs authorities.
• Review and monitor operational reports to identify improvements.
• Execute customer invoicing according to SOPs and tariffs.
• Build and maintain relationships with customers and service providers.
• Ensure activities comply with policies and regulatory requirements.
• Meet or exceed KPIs and escalate issues per guidelines.
• Seek process improvements and operational efficiencies.
• Escalate issues to management when needed.

Skills

Customs brokerage knowledge

International transportation

Regulatory compliance

Customer service

Communication skills

Organizational multitasking

Attention to detail

Excel and Word

Job description

• Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

Position Summary

The Logistics Coordinator in the Customs Brokerage department is responsible for identifying and understanding customer transportation needs while ensuring the timely, accurate, and compliant movement of freight and information. This role serves as a critical link between customers, transportation providers, government agencies, and the Expeditors network, coordinating customs clearance activities and transportation services to support uninterrupted supply chains. Success in this role requires a customer-focused mindset, strong attention to detail, problem-solving abilities, and excellent communication skills.

Key Responsibilities

• Receive, review, prepare, and process transportation, customs, and regulatory documentation, including house and master air waybills, commercial invoices, and customs entry documents.
• Prepare and submit customs entries while ensuring compliance with import/export regulations, customer requirements, and company procedures.
• Coordinate transportation orders, freight bookings, and shipment scheduling to ensure timely movement of freight.
• Monitor shipment status and customs clearances, proactively communicating updates and resolving issues with customers and service providers.
• Accurately enter, update, and maintain shipment and customs information in company operating systems.
• Dispatch freight in a timely manner to prevent disruptions within customers' supply chains.
• Communicate effectively with customers, vendors, airlines, trucking companies, customs authorities, and the global Expeditors network through email, phone, instant messaging, and in-person interactions.
• Review and monitor operational reports to understand performance, identify opportunities for improvement, and support department objectives.
• Execute customer invoicing accurately according to customer SOPs, rate agreements, tariffs, and company procedures.
• Build and maintain strong relationships with customers, transportation providers, and other business partners.
• Ensure all activities comply with internal policies, government regulations, customs requirements, and customer-specific procedures.
• Meet or exceed established key performance indicators (KPIs) supporting departmental, branch, product, and company goals.
• Analyze challenges creatively, identify solutions, and take proactive action to resolve operational issues.
• Continuously seek process improvements and operational efficiencies within the department.
• Escalate issues, exceptions, and critical decisions to management according to established guidelines and procedures.

Qualifications

Minimum Qualifications:

• Knowledge of customs brokerage, international transportation, freight forwarding, or global logistics operations.
• Understanding of import and export documentation requirements and regulatory compliance.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with the capability to prioritize competing demands.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to work effectively in a fast-paced, deadline-driven environment.

Desired Competencies:

• Customer Focus
• Problem Solving and Critical Thinking
• Operational Excellence
• Compliance and Risk Awareness
• Collaboration and Teamwork
• Time Management and Reliability
• Adaptability and Learning Agility

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Please note, this opportunitydoes notsponsor work visas and hasnorelocation assistance.

All your information will be kept confidential according to EEO guidelines.