Logistics Coordinator

Triup, Inc.; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Triup, Inc. in Los Angeles is looking for a full-time logistics professional to manage import and export processes. The role includes overseeing customs clearance, scheduling deliveries, and maintaining customer relations.

The ideal candidate has general knowledge in logistics, negotiation skills, and proficiency in Japanese. Flexibility with work hours and travel is expected to adapt to shipment schedules.

Qualifications

• General knowledge in logistics and import/export regulations.
• Aggressive learning and application of new knowledge is essential.
• Strong negotiation skills to protect customer interests.
• Proficiency in Japanese is required.

Responsibilities

• Handle customer inquiries and complaints to provide solutions.
• Ensure safety precautions in the work environment.
• Support team members beyond personal duties when needed.

Skills

General knowledge in logistics

Aggressiveness toward learning

Establish healthy relationships

Negotiation skill

Time Management

Communication skill

Business-level Japanese proficiency

Conversational English proficiency

Job description

SUMMARY/OBJECTIVE

Import clearance arrangement / Domestic freight forwarding / Storage management.

ESSENTIAL FUNCTIONS

IMPORT

• Make sure that the docs received from overseas include necessary documents for Customs Clearance (such as AWB, Commercial invoice, OGA docs) and submit to CHB swiftly.
• Frequently check on the clearance status on CBP and OGA including FDA, USDA, FWS. Inquire directly if needed.
• Notify customers of irregularities if arrival delays, CBP or OGA hold occur.
• Managing schedule with the customer for pick up or delivery.
• Verify PC count upon receipt, re-condition (including re-icing, re-packing, or mending minor cosmetic damages) the cargos if necessary.
• Follow up with delivery and/or pick up status with customers and vendors. Make sure the delivery and/or pick up is on schedule.
• Manage and keep up with inventory in the warehouse, cooler and freezer for those that utilize our storage services.
• Close files – obtain vendor invoices and check for accuracy, bill out according to the fee schedules set for the customer, and send them out.
• Familiarize yourself with various Government import regulations and keep the customers informed.
• Communicate with existing customers on a regular basis to ensure their satisfaction level up to their standard.
• Daily correspondences with overseas and/or domestic agents.
• Quote customers – provide competitive rates.

EXPORT

• Acquire space allocations from airlines based on customer’s needs. Be mindful about the flight arrival time/date and budget.
• Open files, generate AWBs based on IATA regulations such as rates and commodity codes.
• Effectively manage the schedule and be aware of the cut off time to tender the cargo to airline. Always stay ahead.
• Follow up after tendering, monitor and inform customer and agent of any irregularity immediately.
• Close files – obtain vendor invoices and check for accuracy, bill out according to the fee schedules set for the customer, and send them out.
• Quote customers – provide competitive rates.
• Check to see if there are any export regulation and/or restrictions, as well as regulation and/or restrictions at the destination country.
• Adhere and comply to TSA regulations, Screening, Known shipper, etc.

RESPONSIBILITIES

• Handle customer’s needs, complaints and provide appropriate solutions and alternatives within the time limits
• Perform safety precautions to keep safe environment
• Works as team by supporting beyond your duties as needed

SKILLS / QUALIFICATION

• General knowledge in logistics, import/export regulations.
• Aggressiveness toward learning, absorb and apply new knowledge.
• Establish healthy relationship with customers, vendors and co-workers.
• Make constant effort to be in control of the situations. ACT rather than REACT.
• Negotiation skill – Being able to protect customer’s best interest.
• Flexibility – Being able to think ‘outside the box’. Provide solutions according to circumstances.
• Time Management.
• Calculation skill – Basic arithmetic skill to perform conversions, rate calculations and such.
• Communication skill – Timely responses. Reporting and consulting matters with co-workers and superiors.
• Business-level Japanese language proficiency required.
• Conversational English proficiency or higher required.

REPORTS TO

This position reports directly to the designated Supervisor.

WORK ENVIRONMENT

This position operates in a warehouse and office environment. This role routinely uses standard office equipment such as computers, phones, and other electronic devices.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Employee may need to move, lift, and open boxes.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time non-exempt position. Basic days and hours of work are Monday through Friday 9:00 a.m. to 6:00 p.m. but it all depends on shipment’s schedule and need to work before/after hours based on the schedule which your Supervisor made as well as weekend and holidays.

TRAVEL

Travel is expected for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.