Logistics Clerk

Triup, Inc.; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A logistics company in Los Angeles is seeking a support operation clerk to manage warehouse storage, ensure customs clearance, and maintain customer relationships. The role includes handling inventory, processing documents for customs, and supporting packing and delivery operations. Candidates should possess strong logistics knowledge, negotiation skills, and effective communication. Flexibility and time management are essential for success in this position, offering a dynamic work environment in a growing company.

Qualifications

• General knowledge in logistics and import/export regulations.
• Aggressiveness toward learning and applying new knowledge.
• Ability to establish healthy relationships with customers and vendors.

Responsibilities

• Handle customer needs and provide appropriate solutions.
• Perform safety precautions to maintain a safe environment.
• Work as a team member, supporting duties as needed.

Skills

Logistics knowledge

Negotiation skills

Time Management

Communication skills

Flexibility

Job description

SUMMARY/OBJECTIVE

Dry, Cooler & Freezer storage management / Support operation clerk by following orders in the warehouse/ Storage management.

ESSENTIAL FUNCTIONS

• Make sure that the docs received from overseas include necessary documents for Customs Clearance (such as AWB, Commercial invoice, OGA docs) and submit to CHB swiftly.
• Frequently check on the clearance status on CBP and OGA including FDA, USDA, FWS. Inquire directly if needed.
• Notify customers of irregularities if arrival delays, CBP or OGA hold occur.
• Managing schedule with the customer for pick up or delivery.
• Verify PC count upon receipt, re-condition (including re-icing, re-packing, or mending minor
• cosmetic damages) the cargos if necessary.
• Follow up with delivery and/or pick up status with customers and vendors. Make sure the delivery and/or pick up is on schedule.
• Manage and keep up with inventory in the warehouse, cooler and freezer for those that utilize our storage services.
• Close files – obtain vendor invoices and check for accuracy, bill out according to the fee schedules set for the customer, and send them out.
• Familiarize yourself with various Government import regulations and keep the customers informed.
• Communicate with existing customers on a regular basis to ensure their satisfaction level up to their standard.
• Daily correspondences with overseas and/or domestic agents.
• Quote customers – provide competitive rates.
• Support packing, distribution and separation cargo by following orders by operation clerk, and keep them posted about status of progress.

RESPONSIBILITIES

• Handle customer’s needs, complaints and provide appropriate solutions and alternatives within the time limits
• Perform safety precautions to keep safe environment
• Works as team by supporting beyond your duties as needed

SKILLS / QUALIFICATION

• General knowledge in logistics, import/export regulations.
• Aggressiveness toward learning, absorb and apply new knowledge.
• Establish healthy relationship with customers, venders and co-workers.
• Make constant effort to be in control of the situations.
• Negotiation skill – Being able to protect customer’s best interest.
• Flexibility – Being able to think ‘outside the box’. Provide solutions according to circumstances.
• Time Management.
• Calculation skill – Basic arithmetic skill to perform conversions, rate calculations and such.
• Communication skill – Timely responses. Reporting and consulting matters with co-workers and superiors.