LOGISTICS COORDINATOR

Socket.dev; Irving (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Socket.dev in Irving, TX is seeking a Logistics Coordinator to coordinate transportation and delivery of products, and serve as the main contact for customers, vendors, and consumers.

This role requires attention to detail and problem-solving across departments, collaborating with warehousing, carriers, and sales to meet timelines. You will monitor shipments, maintain records, and ensure compliance with food safety and transportation rules while supporting a seamless supply chain.

Qualifications

• Bachelor's degree and/or six years of transportation industry experience.
• Experience in food manufacturing, transportation, warehouse, or customer service fields is required.
• Proficient in Excel, complaint platforms, Microsoft Suite, and carrier tracking systems.
• Bi-lingual preferred (Spanish).
• Willingness to work on call and weekends when necessary.
• Demonstrated experience with ERP systems, particularly D365.
• Customer-facing experience is preferred.

Responsibilities

• Oversee scheduling of interbranch transfers and distribution to customers.
• Collaborate with sales and customer service to meet requirements and select carriers.
• Address disruptions in the supply chain to minimize delivery impacts.
• Ensure adherence to local, state, and federal regulations related to food safety and transportation; maintain records.
• Handle quality issues with carriers and warehouses to maintain standards.
• Maintain open communication with customers, warehouses, and carriers.
• Identify and resolve high-priority issues; develop contingency plans.

Skills

Excel proficiency

Carrier tracking systems

Customer-facing experience

Problem solving

Education

Bachelor's degree and/or six years of transportation industry experience

Tools

D365 ERP

Microsoft Office

Carrier tracking systems

Job description

SUMMARY: The Logistics Coordinator willbe responsible forworking with customers and carriers ensuring proper transportation and delivery of products. This role is also the point of contact for any questions or concerns from customers, vendors, and consumers. The role requires attention to detail and being able to problem solve with different Departments on ensuring customer satisfaction.

KEY RESPONSIBILITIES:

Transportation Coordination

• Oversee the scheduling and arrangement of interbranch transfers and manufacturing the distribution of finished products to customers
• Collaborate with sales and customer service teams to meet requirements and selectappropriate carrierswhen needed

Supply Chain Coordination

• Proactively address disruptions in the supply chain to minimize delivery impacts.
• Work closely with suppliers, manufacturers, warehouses, and other sites to ensure a seamless and efficient supply chain process

Compliance and Documentation

• Ensure adherence to local, state, and federal regulations related to food safety and transportation
• Maintainaccurateand up-to-date records of shipments, inventory, and transactions
• Maintain insurance carrier doc - handle claims for carriers due to mishandling

Quality Control:

• Handle quality issues with carriers and warehouses as they arise to ensure standards aremaintainedthroughout thelogisticsprocess

Communication

• Maintainopen lines of communication with customers, warehouses, and carriers to ensuretimelyandaccuratedeliveries
• Communicate any delays or issues to customers, warehouses, and relevant departments
• Act as a liaison between warehouse, customers, sales, and customer service teams

Problem Solving

• Identifyand resolve high-priority customer issues related to transportation delays, inventory discrepancies, and supplier performance by coordinating with the warehouse, sales, and carriers. Develop and implement contingency plans to mitigate the impact of unforeseen

Technology Utilization:

• Leveragelogisticsand supply chain management software tomonitorand manage transportation effectively

QUALIFICATIONS & EDUCATION:

• Bachelor's Degree and/or six (6) years of transportation industry experience
• Experience working within food manufacturing, transportation,warehouse, or customer service industries required
• Proficient in Excel, complaint platforms, Microsoft Suite, and carrier tracking systems.
• Bi-lingual preferred (Spanish)
• Willingness to work on call and weekends when necessary
• Demonstrated experience with Enterprise Resource Planning (ERP) systems, particularly in D365
• Experience in a customer facing role preferred

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Office environment moderately quiet

• Frequently standing, walking, sitting, talking, or hearing,
• Continually utilize hand and finger dexterity
• Some travel may be required

11AM - 8PM

2 hours of on call from 8:00 PM to 10:00 PM rotate every other week