Logistics Coordinator

U.S. Multimodal Group; Buffalo (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

U.S. Multimodal Group is seeking a Logistics Coordinator to grow a book of business across intermodal, highway, and drayage capabilities in our Buffalo, NY office.

You will manage customer accounts, prepare quotes, and coordinate shipments from origin to final delivery with our support systems and networks. Ideal candidates will have experience in freight brokerage, strong communication, and a customer-first mindset.

Qualifications

• Excellent customer experience required.
• Strong communication skills essential.
• Technical computer skills required.

Responsibilities

• Account Management — serve as a day-to-day point of contact for assigned customer accounts.
• Customer Quoting & Follow-Up — prepare and provide accurate quotes and convert opportunities.
• Operations — build shipments and track containers and trucks from origin to final delivery.
• Customer Updates — inform customers of shipment status, delays, and milestones.

Skills

Customer experience

Communication skills

Technical skills

Tools

Microsoft Office

TMS platforms

Job description

About Us

Port X logistics together with U.S. Multimodal Group (USMMG) specialize in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.

About Us

Port X logistics together with U.S. Multimodal Group (USMMG) specialize in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.

Job Summary

As a Logistics Coordinator you will have the opportunity to develop your book of business with our intermodal, highway and drayage capabilities. You will have the systems and support needed to grow in an ever-changing marketplace. Your customers will be introduced to national networks of port drayage, transload, over the road and intermodal. It is a great opportunity for those who thrive by solving customers’ problems.

This position is required to be on-site in the Buffalo, NY Office, no relocation assistance will be provided.

Key Responsibilities

• Account Management — serve as a day-to-day point of contact for assigned customer accounts, building strong working relationships
• Customer Quoting & Follow-Up — prepare and provide accurate quotes to customers and follow up to convert opportunities into booked shipments
• Operations — build shipments and track containers and trucks from origin to final delivery
• Customer Updates — proactively communicate shipment status, delays, and milestones to keep customers informed every step of the way
• Carrier Development (Brokerage) — identify, vet, and build relationships with carriers to support brokerage capacity and coverage
• OTR (Truckload) Booking & Tracking — book and track over-the-road truckload shipments, ensuring on-time pickup and delivery
• Cross-Dock (Transload) Development — identify and develop cross-dock and transload partnerships and capacity to support customer freight flows
• Market Pricing & Capacity Research — research current market rates and available capacity to support competitive, accurate pricing and sourcing decisions
• Internal Dispatch — coordinate and dispatch loads to Port X's drayage asset locations
• TMS & CRM Updating — maintain accurate, up-to-date records across our TMS and CRM platforms
• Data Entry — maintain accurate and timely data entry across internal systems
• Billing & POD — manage billing processes and proof of delivery (POD) documentation to ensure accurate and timely invoicing
• Customer Portal Management — maintain and manage customer-facing portals to ensure visibility and data accuracy for our clients
  

Qualifications

• Excellent customer Experience
• Passion for Excellence
• Strong communication skills
• Technical computer skills
  

Preferred Qualifications

• 2+ years of proven success in freight brokerage or dray brokerage
• Established shipper relationships with a track record of growing a book of business.
• Demonstrated ability to thrive in a high-growth or fast-paced environment.
• Industry knowledge of Intermodal, Drayage, Brokerage, and Warehousing.
• Strong negotiation skills and a competitive, results-driven mindset.
• Proficiency in Microsoft Office and TMS platforms (or a fast learner).
  

What We Offer

• Offering a competitive salary (based on experience).
• Competitive commission plan.
• Benefits include; PTO, Paid Holidays, medical, dental, visions, company paid Life and Long-term disability, and additional options.
• Company offers a 401(k) program and company match for eligible employees.
• Opportunities for career advancement and continued professional development.
• A dynamic, exciting, and mission-driven work environment.
  

Equal Opportunity Statement

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.

Must be eligible to work in the United States without sponorship.