Logistics Coordinator

Vaco by Highspring; Apopka (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in logistics is seeking a Logistics Customer Service Representative for a fast-paced entry-level position. The role involves processing orders, coordinating logistics, providing excellent customer service, and requires strong product knowledge. The schedule is Monday to Friday from 8 am to 5 pm, offering a competitive pay of $20/hr.

Qualifications

• Strong understanding of customer service.
• Proficiency in order processing software.
• Ability to work in a fast-paced environment.

Responsibilities

• Processes orders via phone and email.
• Tracks customer interactions through Hubspot.
• Coordinates production rush requests.

Job description

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This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.00/hr

Direct message the job poster from Vaco by Highspring

The Logistics Customer Service Representative is a representative of the company's culture and values. Primary responsibilities include order processing, production coordination, freight and logistics planning, customer service and good product knowledge. This is a fast-paced, time critical role that reports to the Customer Success Manager.

Responsibilities:

• Processes orders via phone, email, messaging, or EDI into SAP and Quick Books.
• Coordinates with production rush requests, new items or special requests.
• Work directly with the Production Coordinator on orders not fulfilled at 100%.
• Process shipping paperwork in preparation for billing through accounting.
• Provide order tracking and work with carriers on delivery delays/service interruptions.
• Works with carriers and freight forwarders to arrange both domestic and international freight.
• Answer customer questions accurately and in a timely manner.
• Communicate with Sales as needed to ensure an excellent customer experience.
• Provide documentation to meet customer needs.
• Handle and track customer complaints.
• Track customer interactions through Hubspot.
• Other responsibilities as assigned.
  

JOB SUMMARY

The Logistics Customer Service Representative is a representative of the company's culture and values. Primary responsibilities include order processing, production coordination, freight and logistics planning, customer service and good product knowledge. This is a fast-paced, time critical role that reports to the Customer Success Manager.

Responsibilities:

• Processes orders via phone, email, messaging, or EDI into SAP and Quick Books.
• Coordinates with production rush requests, new items or special requests.
• Work directly with the Production Coordinator on orders not fulfilled at 100%.
• Process shipping paperwork in preparation for billing through accounting.
• Provide order tracking and work with carriers on delivery delays/service interruptions.
• Works with carriers and freight forwarders to arrange both domestic and international freight.
• Answer customer questions accurately and in a timely manner.
• Communicate with Sales as needed to ensure an excellent customer experience.
• Provide documentation to meet customer needs.
• Handle and track customer complaints.
• Track customer interactions through Hubspot.
• Other responsibilities as assigned.
  

Schedule: M-F 8-5pm
Location: Apopka
Pay: $20/hr
Contract to hire

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage

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