Logistics Client Support Intern — Fast-Track in Columbus

Mercury Business Services Inc.; Columbus (OH); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Mercury Business Services Inc. is seeking a Logistics Client Support Guide (Intern) in Columbus, OH. The role involves interfacing with clients daily, solving complex shipping problems, and providing consultative guidance on Mercury services.

Interns work 20-30 hours per week with potential offers on graduation. Responsibilities include tracking shipments, coordinating with carriers, updating CRM records, and handling domestic and international documents.

Qualifications

• 4 Bachelor's Degree (in progress is fine)
• Ability to understand current and future needs of our clients
• Experience with the Microsoft Office suite
• Good oral and written communication skills, in person and electronically
• Demonstrated ability to resolve problems quickly and collaboratively
• Strong organizational and follow-through skills
• Exceptional work ethic

Responsabilités

• Respond to client shipping requests and inquiries via emails and phone
• Provide clients consultative guidance on which of our services will best meet their needs
• Track shipments throughout transit and proactively notify clients of status and work with carriers to promptly resolve any issues or delays
• Work directly with clients and provide prompt response to service
• Book client shipments with a broad network of Mercury partners
• Review and process domestic and international shipping documents for accuracy and completeness before submission to partners and customs officials
• Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed information on each shipment
• Add vendor and client charges to shipment info to streamline invoicing
• Comply with all company business processes, procedures and work instructions

Connaissances

Communication skills

Problem solving

Organization

Work ethic

Formation

Bachelor's degree (in progress)

Outils

Microsoft Office

Description du poste

Mercury Business Services Inc. is seeking a Logistics Client Support Guide (Intern) in Columbus, OH. The role involves interfacing with clients daily, solving complex shipping problems, and providing consultative guidance on Mercury services.

Interns work 20-30 hours per week with potential offers on graduation. Responsibilities include tracking shipments, coordinating with carriers, updating CRM records, and handling domestic and international documents.