Logistics Client Support Guide - Fast-Paced, In-Office Impact

Mercury; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A logistics service provider in Columbus seeks a Logistics Client Support Guide to provide excellent service and solve complex shipping problems. The ideal candidate will have a Bachelor's Degree, 1-2 years of experience, and strong problem-solving skills. This role requires daily client interaction and is not remote, with a focus on maintaining client relationships and ensuring shipping accuracy.

Qualifications

• 1-2 years of work experience required.
• Ability to understand client needs.
• Experience in a start-up environment preferred.

Responsibilities

• Respond to client shipping requests via email and phone.
• Provide consultative guidance to clients.
• Track shipments and resolve delays.

Skills

Problem solving

Interpersonal skills

Organizational skills

Multi-tasking

Good communication

Education

Bachelor's Degree

Tools

Microsoft Office

ZenDesk CRM

Transportation Management Software

Job description

A logistics service provider in Columbus seeks a Logistics Client Support Guide to provide excellent service and solve complex shipping problems. The ideal candidate will have a Bachelor's Degree, 1-2 years of experience, and strong problem-solving skills. This role requires daily client interaction and is not remote, with a focus on maintaining client relationships and ensuring shipping accuracy.