Logistics Claims Pro: Detail-Oriented Processor

axlelogistics; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Axle Logistics in Knoxville, TN is seeking a detail-oriented Claims Processor to manage the risk process for optimal customer payout and minimal loss. This role requires maintaining thorough documentation, organizing initial information, and ensuring timely claim submission with follow-up with carriers and customers.

With at least 2 years of claims processing experience and strong communication skills, you will support the team in a fast-paced logistics environment and help drive accurate

Qualifications

• High School diploma or GED required.
• Minimum 2 years as a claims processor or related role.
• Strong verbal and written communication with adjusters, customers and carriers.
• Excellent organizational and time-management abilities.
• Working knowledge of the insurance industry and relevant regulations.
• Proficient in MS Office and data entry with accuracy.

Responsibilities

• Ensure all claims are received and submitted timely with follow-up on missing information.
• Communicate with carriers, adjusters, and customers; provide updates.
• Review claim submissions for accuracy and completeness.
• Maintain claim documentation and data entry until completion.
• Assess next steps based on information provided and company policies.
• Process claim payments.
• Comply with federal, state, and company regulations.
• Perform other clerical tasks as required.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Customer service

Critical thinking

Decision making

MS Office

Insurance industry knowledge

Freight industry familiarity

Education

High School diploma or GED

Tools

MS Office

Job description

Axle Logistics in Knoxville, TN is seeking a detail-oriented Claims Processor to manage the risk process for optimal customer payout and minimal loss. This role requires maintaining thorough documentation, organizing initial information, and ensuring timely claim submission with follow-up with carriers and customers.

With at least 2 years of claims processing experience and strong communication skills, you will support the team in a fast-paced logistics environment and help drive accurate